Helping Hand Aged Care Inc

active
RegisteredABN 19636743675Provider helping hand aged care inc

Registration

ACQSC Provider Register (Aged Care Act 2024)

RegisteredRegistered 01 Nov 202528 June 2028

  • Category 1 - Home and community services

    MealsHome maintenance and repairsDomestic assistanceTransport

  • Category 2 - Assistive technology and home modifications

    Equipment and productsHome adjustments

  • Category 3 - Advisory and support services

    Social support and community engagementHoarding and squalor assistance

  • Category 4 - Personal care and care support in the home or community (including respite)

    Therapeutic services for independent livingHome or community general respitePersonal careCommunity cottage respiteCare managementRestorative care managementAllied health and therapyNutrition

  • Category 5 - Nursing and transition care

    Nursing care

  • Category 6 - Residential care (including respite)

    Residential everyday livingResidential non-clinical careResidential accommodationResidential clinical care

Services

21 recorded

  • Belalie Lodge

    Residential41 placesJamestown (SA2)

    1-7 Cumnock Street, JAMESTOWN, SA, 5491

    4 overall May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 5Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 4, experience 3, staffing 2)

  • Copperhouse Court Hostel

    Residential57 placesWhyalla (SA2)

    43 A Flinders Avenue, WHYALLA STUART, SA, 5608

    3 overall Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 3 (compliance 5, quality 3, experience 3, staffing 2)

  • Country Community Care

    Home Care0 placesPort Pirie (SA2)

    113 Gertrude Street, PORT PIRIE, SA, 5540

  • Country Community Care - Mid North

    Home Care0 placesPort Pirie (SA2)

    31 Gertrude Street, PORT PIRIE, SA, 5540

  • Helping Hand Aged Care - Carinya

    Residential50 placesClare (SA2)

    17-19 Victoria Road, CLARE, SA, 5453

    4 overall May 2023 — 4Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 4, experience 3, staffing 3)

  • Helping Hand Aged Care - Doreen Bond House

    Residential78 placesNorth Adelaide (SA2)

    34 Molesworth Street, NORTH ADELAIDE, SA, 5006

    4 overall May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 3, experience 4, staffing 3)

  • Helping Hand Aged Care - Golden Grove

    Residential110 placesGolden Grove (SA2)

    209 The Golden Way, GOLDEN GROVE, SA, 5125

    4 overall May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 3, experience 3, staffing 3)

  • Helping Hand Aged Care - Ingle Farm

    Residential96 placesIngle Farm (SA2)

    7 SHACKLETON Avenue, INGLE FARM, SA, 5098

    3 overall May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 3May 2026 — 3 (compliance 5, quality 1, experience 3, staffing 3)

  • Helping Hand Aged Care - Lealholme Port Pirie

    Residential90 placesPort Pirie (SA2)

    15 Halliday Street, PORT PIRIE, SA, 5540

    3 overall May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 3 (compliance 5, quality 1, experience 3, staffing 3)

  • Helping Hand Aged Care - Lightsview

    Residential110 placesNorthgate - Northfield (SA2)

    1 East Parkway, LIGHTSVIEW, SA, 5085

    3 overall May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 3Feb 2026 — 4May 2026 — 3 (compliance 5, quality 1, experience 3, staffing 3)

  • Helping Hand Aged Care - Mawson Lakes Facility

    Residential98 placesMawson Lakes - Globe Derby Park (SA2)

    2-10 The Strand -, MAWSON LAKES, SA, 5095

    4 overall May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 3, experience 4, staffing 3)

  • Helping Hand Aged Care - Parafield Gardens

    Residential80 placesParafield Gardens (SA2)

    437 Salisbury Highway, PARAFIELD GARDENS, SA, 5107

    3 overall May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 3May 2026 — 3 (compliance 5, quality 1, experience 3, staffing 3)

  • Helping Hand Aged Care - Rotary House

    Residential87 placesNorth Adelaide (SA2)

    49 Buxton Street, NORTH ADELAIDE, SA, 5006

    4 overall May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 4, experience 3, staffing 4)

  • Helping Hand Metro South Home Care Packages

    Home Care0 placesSalisbury (SA2)

    1538 Main North Road, SALISBURY SOUTH, SA, 5108

  • Home Based Services EACHP (Dementia Specific)

    Home Care0 placesSalisbury (SA2)

    1538 Main North Road, SALISBURY SOUTH, SA, 5106

  • Interlink Packages

    Innovative Pool0 placesSalisbury (SA2)

    1538 Main North Road, SALISBURY SOUTH, SA, 5106

  • Mid North Community Care EACHP (Dementia Specific)

    Home Care0 placesPort Pirie (SA2)

    6/182 Ellen Street, PORT PIRIE, SA, 5540

  • Mid North Community Care Packages

    Home Care0 placesPort Pirie (SA2)

    6/182 Ellen Street, PORT PIRIE, SA, 5540

  • Northern Community Care Program

    Home Care0 placesSalisbury (SA2)

    34 Commercial Road, SALISBURY, SA, 5108

  • Whyalla Home Support Program

    Home Care0 placesWhyalla (SA2)

    25 Newton Street, WHYALLA, SA, 5600

  • Yeltana Nursing Home

    Residential59 placesWhyalla (SA2)

    25 Newton Street, WHYALLA, SA, 5600

    3 overall Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 3 (compliance 5, quality 3, experience 3, staffing 2)

Service locations

21 mapped

Compliance findings

8 recorded

DateServiceTypeRequirementSeverityFindingStatus
14 Mar 2023Belalie LodgeSite AuditConsumer dignity and choiceCompliant
14 Mar 2023Belalie LodgeSite AuditOngoing assessment and planning with consumersCompliant
14 Mar 2023Belalie LodgeSite AuditPersonal care and clinical careCompliant
14 Mar 2023Belalie LodgeSite AuditServices and supports for daily livingCompliant
14 Mar 2023Belalie LodgeSite AuditOrganisation’s service environmentCompliant
14 Mar 2023Belalie LodgeSite AuditFeedback and complaintsCompliant
14 Mar 2023Belalie LodgeSite AuditHuman resourcesCompliant
14 Mar 2023Belalie LodgeSite AuditOrganisational governanceCompliant

Accreditation & assessment timeline

118 events

  1. Accreditation decision

    Helping Hand Aged Care - Ingle Farm

    Following a site audit conducted on 04/03/2025 to 06/03/2025, the Commission made a decision on 09/04/2025 to re-accredit this service. The period of accreditation of the service will expire on 24/06/2028.

    source ↗
  2. Site audit Performance Report

    Helping Hand Aged Care - Ingle Farm

    A site audit was conducted with this service on 04/03/2025 to 06/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  3. Assessment contact Performance Report

    Helping Hand Aged Care - Carinya

    An assessment contact was conducted with this service on 20 August 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  4. Accreditation decision

    Helping Hand Aged Care - Mawson Lakes Facility

    Following a site audit conducted on 13 March 2024 to 15 March 2024, the Commission made a decision on 18 April 2024 to re-accredit this service. The period of accreditation of the service will expire on 28 May 2027.

    source ↗
  5. Site audit Performance Report

    Helping Hand Aged Care - Mawson Lakes Facility

    A site audit was conducted with this service on 13 March 2024 to 15 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  6. Accreditation decision

    Helping Hand Aged Care - Doreen Bond House

    Following a site audit conducted on 09 January 2024 to 12 January 2024, the Commission made a decision on 15 February 2024 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2027.

    source ↗
  7. Accreditation decision

    Helping Hand Aged Care - Rotary House

    Following a site audit conducted on 09 January 2024 to 12 January 2024, the Commission made a decision on 15 February 2024 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2027.

    source ↗
  8. Site audit Performance Report

    Helping Hand Aged Care - Rotary House

    A site audit was conducted with this service on 09 January 2024 to 12 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  9. Site audit Performance Report

    Helping Hand Aged Care - Doreen Bond House

    A site audit was conducted with this service on 09 January 2024 to 12 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  10. Accreditation decision

    Helping Hand Aged Care - Parafield Gardens

    Following a site audit conducted on 12 September 2023 to 15 September 2023, the Commission made a decision on 01 November 2023 to re-accredit this service. The period of accreditation of the service will expire on 05 February 2027.

    source ↗
  11. Accreditation decision

    Helping Hand Aged Care - Lealholme Port Pirie

    Following a site audit conducted on 19 September 2023 to 22 September 2023, the Commission made a decision on 23 October 2023 to re-accredit this service. The period of accreditation of the service will expire on 17 January 2027.

    source ↗
  12. Assessment contact Performance Report

    Helping Hand Aged Care - Lightsview

    An assessment contact was conducted with this service on 26 September 2023 to 26 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  13. Site audit Performance Report

    Helping Hand Aged Care - Lealholme Port Pirie

    A site audit was conducted with this service on 19 September 2023 to 22 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  14. Site audit Performance Report

    Helping Hand Aged Care - Parafield Gardens

    A site audit was conducted with this service on 12 September 2023 to 15 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  15. Assessment contact Performance Report

    Helping Hand Aged Care - Mawson Lakes Facility

    An assessment contact was conducted with this service on 09 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  16. Accreditation decision

    Belalie Lodge

    Following a site audit conducted on 31 January 2023 to 02 February 2023, the Commission made a decision on 14 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 14 March 2026.

    source ↗
  17. Site Audit

    Belalie Lodge

    Prepared by G. Hope-Simpson

    source ↗
  18. Site audit Performance Report

    Belalie Lodge

    A site audit was conducted with this service on 31 January 2023 to 02 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  19. Accreditation decision

    Helping Hand Aged Care - Golden Grove

    Following a site audit conducted on 29 November 2022 to 01 December 2022, the Commission made a decision on 13 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 27 March 2026.

    source ↗
  20. Accreditation decision

    Helping Hand Aged Care - Lightsview

    Following a site audit conducted on 08 November 2022 to 10 November 2022, the Commission made a decision on 04 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 04 January 2026.

    source ↗
  21. Site audit Performance Report

    Helping Hand Aged Care - Golden Grove

    A site audit was conducted with this service on 29 November 2022 to 01 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  22. Exceptional Circumstances

    Belalie Lodge

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 21 June 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  23. Accreditation decision

    Copperhouse Court Hostel

    Following a site audit conducted on 11 October 2022 to 13 October 2022, the Commission made a decision on 18 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 18 November 2025.

    source ↗
  24. Assessment contact Performance Report

    Helping Hand Aged Care - Mawson Lakes Facility

    An assessment contact was conducted with this service on 17 November 2022 to 18 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  25. Assessment contact Performance Report

    Helping Hand Aged Care - Lealholme Port Pirie

    An assessment contact was conducted with this service on 15 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  26. Site audit Performance Report

    Helping Hand Aged Care - Lightsview

    A site audit was conducted with this service on 08 November 2022 to 10 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  27. Exceptional Circumstances

    Helping Hand Aged Care - Lightsview

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 19 May 2023 The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  28. Site audit Performance Report

    Copperhouse Court Hostel

    A site audit was conducted with this service on 11 October 2022 to 13 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  29. Accreditation decision

    Helping Hand Aged Care - Carinya

    Following a site audit conducted on 27 July 2022 to 29 July 2022, the Commission made a decision on 22 August 2022 to re-accredit this service. The period of accreditation of the service will expire on 09 December 2025.

    source ↗
  30. Site audit Performance Report

    Helping Hand Aged Care - Carinya

    A site audit was conducted with this service on 27 July 2022 to 29 July 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  31. Exceptional Circumstances

    Copperhouse Court Hostel

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 28 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  32. Accreditation decision

    Helping Hand Aged Care - Ingle Farm

    Following a site audit conducted on 04 May 2022 to 06 May 2022, the Commission made a decision on 24 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 24 June 2025.

    source ↗
  33. Site audit Performance Report

    Helping Hand Aged Care - Ingle Farm

    A site audit was conducted with this service on 04 May 2022 to 06 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  34. Exceptional Circumstances

    Helping Hand Aged Care - Lightsview

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 November 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  35. Assessment contact Performance Report

    Helping Hand Aged Care - Ingle Farm

    An assessment contact was conducted with this service on 16 March 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  36. Assessment contact Performance Report

    Helping Hand Aged Care - Lealholme Port Pirie

    An assessment contact was conducted with this service on 23 February 2022 to 24 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  37. Exceptional Circumstances

    Helping Hand Aged Care - Ingle Farm

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  38. Assessment contact Performance Report

    Helping Hand Aged Care - Mawson Lakes Facility

    An assessment contact was conducted with this service on 15 February 2022 to 16 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  39. Exceptional Circumstances

    Copperhouse Court Hostel

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  40. Assessment contact Performance Report

    Helping Hand Aged Care - Rotary House

    An assessment contact was conducted with this service on 18 November 2021 to 19 November 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  41. Exceptional Circumstances

    Helping Hand Aged Care - Lightsview

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 May 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  42. Assessment contact Performance Report

    Helping Hand Aged Care - Lealholme Port Pirie

    An assessment contact was conducted with this service on 21 September 2021 to 22 September 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  43. Assessment contact Performance Report

    Helping Hand Aged Care - Parafield Gardens

    An assessment contact was conducted with this service on 23 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  44. Assessment contact Performance Report

    Helping Hand Aged Care - Mawson Lakes Facility

    An assessment contact was conducted with this service on 12 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  45. Assessment contact Performance Report

    Copperhouse Court Hostel

    An assessment contact was conducted with this service on 11 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  46. Assessment contact Performance Report

    Helping Hand Aged Care - Ingle Farm

    An assessment contact was conducted with this service on 09 August 2021 to 10 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  47. Assessment contact Performance Report

    Helping Hand Aged Care - Doreen Bond House

    An assessment contact was conducted with this service on 28 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  48. Assessment contact Performance Report

    Helping Hand Aged Care - Rotary House

    An assessment contact was conducted with this service on 28 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  49. Assessment contact Performance Report

    Helping Hand Aged Care - Lealholme Port Pirie

    An assessment contact was conducted with this service on 25 May 2021 to 26 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  50. Accreditation decision

    Helping Hand Aged Care - Mawson Lakes Facility

    Following a site audit conducted on 23 February 2021 to 25 February 2021, the Commission made a decision on 07 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 28 May 2024.

    source ↗
  51. Assessment contact Performance Report

    Belalie Lodge

    An assessment contact was conducted with this service on 21 April 2021 to 22 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  52. Exceptional Circumstances

    Helping Hand Aged Care - Mawson Lakes Facility

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  53. Assessment contact Performance Report

    Copperhouse Court Hostel

    An assessment contact was conducted with this service on 27 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  54. Accreditation decision

    Helping Hand Aged Care - Doreen Bond House

    Following a site audit conducted on 14 December 2020 to 16 December 2020, the Commission made a decision on 24 March 2021 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2024.

    source ↗
  55. Accreditation decision

    Helping Hand Aged Care - Rotary House

    Following a site audit conducted on 14 December 2020 to 16 December 2020, the Commission made a decision on 24 March 2021 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2024.

    source ↗
  56. Assessment contact Performance Report

    Copperhouse Court Hostel

    An assessment contact was conducted with this service on 23 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  57. Site audit Performance Report

    Helping Hand Aged Care - Mawson Lakes Facility

    A site audit was conducted with this service on 23 February 2021 to 25 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  58. Exceptional Circumstances

    Helping Hand Aged Care - Doreen Bond House

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  59. Exceptional Circumstances

    Helping Hand Aged Care - Rotary House

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  60. Assessment contact Performance Report

    Helping Hand Aged Care - Lealholme Port Pirie

    An assessment contact was conducted with this service on 17 February 2021 to 18 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  61. Accreditation decision

    Helping Hand Aged Care - Parafield Gardens

    Following a site audit conducted on 03 November 2020 to 05 November 2020, the Commission made a decision on 05 February 2021 to re-accredit this service. The period of accreditation of the service will expire on 05 February 2024.

    source ↗
  62. Accreditation decision

    Helping Hand Aged Care - Lealholme Port Pirie

    Following a site audit conducted on 13 October 2020 to 15 October 2020, the Commission made a decision on 14 January 2021 to re-accredit this service. The period of accreditation of the service will expire on 17 January 2024.

    source ↗
  63. Site audit Performance Report

    Helping Hand Aged Care - Doreen Bond House

    A site audit was conducted with this service on 14 December 2020 to 16 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  64. Site audit Performance Report

    Helping Hand Aged Care - Rotary House

    A site audit was conducted with this service on 14 December 2020 to 16 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  65. Exceptional Circumstances

    Helping Hand Aged Care - Parafield Gardens

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 June 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  66. Assessment contact Performance Report

    Copperhouse Court Hostel

    An assessment contact was conducted with this service on 18 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  67. Site audit Performance Report

    Helping Hand Aged Care - Parafield Gardens

    A site audit was conducted with this service on 03 November 2020 to 05 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  68. Site audit Performance Report

    Helping Hand Aged Care - Lealholme Port Pirie

    A site audit was conducted with this service on 13 October 2020 to 15 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  69. Assessment contact Performance Report

    Helping Hand Aged Care - Lightsview

    An assessment contact was conducted with this service on 05 August 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  70. Exceptional Circumstances

    Helping Hand Aged Care - Doreen Bond House

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 March 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  71. Exceptional Circumstances

    Helping Hand Aged Care - Rotary House

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 March 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  72. Exceptional Circumstances

    Helping Hand Aged Care - Lealholme Port Pirie

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 17 February 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  73. Exceptional Circumstances

    Helping Hand Aged Care - Parafield Gardens

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 December 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  74. Compliance monitoring update

    Helping Hand Aged Care - Carinya

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 12 February 2020 at Helping Hand Aged Care - Carinya to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.

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  75. Compliance update

    Helping Hand Aged Care - Rotary House

    Following an assessment contact conducted on 28 January 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  76. Accreditation decision

    Helping Hand Aged Care - Golden Grove

    Following a site audit conducted on 7 to 9 January 2020, the Commission made a decision on 4 February 2020 to re-accredit this service. The period of accreditation of the service will expire on 27 March 2023. The Performance Report is attached.

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  77. Accreditation decision

    Copperhouse Court Hostel

    Following a site audit conducted on 4 to 5 December 2019, the Commission made a decision on 7 January 2020 to re-accredit this service. The period of accreditation of the service will expire on 28 February 2022. The Performance Report is attached.

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  78. Compliance update

    Helping Hand Aged Care - Doreen Bond House

    Following an assessment contact conducted on 29 October 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  79. Assessment

    Belalie Lodge

    Following a site audit the Commission made a decision on 02 December 2019 that this service met three of the eight Aged Care Quality Standards. The service is re-accredited for three years until 21 December 2022.

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  80. Compliance update

    Helping Hand Aged Care - Ingle Farm

    Following an assessment contact conducted on 08 October 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  81. Assessment

    Helping Hand Aged Care - Carinya

    Following a site audit the Commission made a decision on 04 November 2019 that this service met five of the eight Aged Care Quality Standards. The service is re-accredited for three years until 09 December 2022.

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  82. Non-compliance update

    Helping Hand Aged Care - Rotary House

    Following an assessment contact conducted on 05 August 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirement of the Aged Care Quality Standards.

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  83. Non-compliance update

    Helping Hand Aged Care - Doreen Bond House

    Following an assessment contact conducted on 25 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 2 requirements of the Aged Care Quality Standards.

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  84. Non-compliance update

    Helping Hand Aged Care - Ingle Farm

    Following an assessment contact conducted on 09 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirement of the Aged Care Quality Standards.

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  85. Compliance monitoring update

    Copperhouse Court Hostel

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 04 June 2019 at Copperhouse Court Hostel to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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  86. Assessment

    Helping Hand Aged Care - Golden Grove

    This is a new home and is accredited for one year until 27 March 2020. We made the decision on 27 March 2019.

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  87. Serious risk decision

    Copperhouse Court Hostel

    On 2 April 2019 a delegate of the Aged Care Quality and Safety Commissioner made a decision in relation to Copperhouse Court Hostel that failure to meet two expected outcomes in the Accreditation Standards placed the safety, health or wellbeing of consumers of the service at serious risk. An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 4 June 2019 at Copperhouse Court Hostel to monitor the service’s progress against the Accreditation Standards. The Commission found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

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  88. Assessment

    Copperhouse Court Hostel

    Following an audit we decided that this home met 27 of 44 expected outcomes of the Accreditation Standards. We decided to vary this home's accreditation period. This home is now accredited until 28 February 2020.

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  89. Assessment

    Copperhouse Court Hostel

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 January 2021.

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  90. Assessment

    Helping Hand Aged Care - Ingle Farm

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 04 March 2022.

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  91. Assessment

    Helping Hand Aged Care - Lightsview

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 19 November 2021.

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  92. Assessment

    Helping Hand Aged Care - Mawson Lakes Facility

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 28 May 2021.

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  93. Assessment

    Helping Hand Aged Care - Doreen Bond House

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 30 August 2020.

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  94. Assessment

    Helping Hand Aged Care - Rotary House

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 30 August 2020.

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  95. Assessment

    Helping Hand Aged Care - Lealholme Port Pirie

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 17 August 2020.

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  96. Assessment

    Helping Hand Aged Care - Parafield Gardens

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 23 June 2020.

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  97. Assessment

    Copperhouse Court Hostel

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 January 2018.

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  98. Assessment

    Belalie Lodge

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 21 December 2019.

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  99. Assessment

    Helping Hand Aged Care - Carinya

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 09 December 2019.

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  100. Assessment

    Helping Hand Aged Care - Ingle Farm

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  101. Assessment

    Helping Hand Aged Care - Lightsview

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  102. Assessment

    Helping Hand Aged Care - Mawson Lakes Facility

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  103. Assessment

    Helping Hand Aged Care - Lightsview

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  104. Assessment

    Helping Hand Aged Care - Doreen Bond House

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  105. Assessment

    Helping Hand Aged Care - Rotary House

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  106. Assessment

    Helping Hand Aged Care - Lealholme Port Pirie

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  107. Assessment

    Helping Hand Aged Care - Parafield Gardens

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  108. Assessment

    Copperhouse Court Hostel

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  109. Assessment

    Belalie Lodge

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  110. Assessment

    Helping Hand Aged Care - Carinya

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  111. Assessment

    Helping Hand Aged Care - Ingle Farm

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  112. Assessment

    Helping Hand Aged Care - Mawson Lakes Facility

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  113. Assessment

    Helping Hand Aged Care - Doreen Bond House

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  114. Assessment

    Helping Hand Aged Care - Rotary House

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  115. Assessment

    Helping Hand Aged Care - Lealholme Port Pirie

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  116. Assessment

    Helping Hand Aged Care - Parafield Gardens

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  117. Assessment

    Belalie Lodge

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  118. Assessment

    Helping Hand Aged Care - Carinya

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Regulatory actions

0 recorded

No regulatory actions recorded.