Copperhouse Court Hostel

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ResidentialHelping Hand Aged Care IncSite ARCH-03372Service helping hand aged care inc::copperhouse court hostel::whyalla stuart::5608

Overview

Care typeResidential
Operational places57
RegionWhyalla (SA2)

Location

Whyalla (SA2)

43 A Flinders Avenue, WHYALLA STUART, SA, 5608

Star ratings

Latest — May 2026

Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202645333
Oct 202534333
Aug 202534333
May 202534433
Jan 202534332
Nov 202434333
Jul 202434232
May 202434232
Feb 202434333
Dec 202334233
Aug 2023
May 2023

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

15 events

  1. Accreditation decision

    Following a site audit conducted on 11 October 2022 to 13 October 2022, the Commission made a decision on 18 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 18 November 2025.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 11 October 2022 to 13 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 28 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 August 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 11 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 27 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 23 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 18 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Accreditation decision

    Following a site audit conducted on 4 to 5 December 2019, the Commission made a decision on 7 January 2020 to re-accredit this service. The period of accreditation of the service will expire on 28 February 2022. The Performance Report is attached.

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  10. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 04 June 2019 at Copperhouse Court Hostel to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

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  11. Serious risk decision

    On 2 April 2019 a delegate of the Aged Care Quality and Safety Commissioner made a decision in relation to Copperhouse Court Hostel that failure to meet two expected outcomes in the Accreditation Standards placed the safety, health or wellbeing of consumers of the service at serious risk. An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 4 June 2019 at Copperhouse Court Hostel to monitor the service’s progress against the Accreditation Standards. The Commission found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

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  12. Assessment

    Following an audit we decided that this home met 27 of 44 expected outcomes of the Accreditation Standards. We decided to vary this home's accreditation period. This home is now accredited until 28 February 2020.

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  13. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 January 2021.

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  14. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 January 2018.

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  15. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.