Helping Hand Aged Care - Doreen Bond House

active
ResidentialHelping Hand Aged Care IncSite ARCH-03373Service helping hand aged care inc::helping hand aged care - doreen bond house::north adelaide::5006

Overview

Care typeResidential
Operational places78
RegionNorth Adelaide (SA2)

Location

North Adelaide (SA2)

34 Molesworth Street, NORTH ADELAIDE, SA, 5006

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645432
Oct 202545333
Aug 202535332
May 202535332
Jan 202545342
Nov 202445243
Jul 202445342
May 202434342
Feb 202434342
Dec 202344442
Aug 202334341
May 202334331

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 09 January 2024 to 12 January 2024, the Commission made a decision on 15 February 2024 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2027.

    source ↗
  2. Site audit Performance Report

    A site audit was conducted with this service on 09 January 2024 to 12 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 28 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  4. Accreditation decision

    Following a site audit conducted on 14 December 2020 to 16 December 2020, the Commission made a decision on 24 March 2021 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2024.

    source ↗
  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  6. Site audit Performance Report

    A site audit was conducted with this service on 14 December 2020 to 16 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 March 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  8. Compliance update

    Following an assessment contact conducted on 29 October 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

    source ↗
  9. Non-compliance update

    Following an assessment contact conducted on 25 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 2 requirements of the Aged Care Quality Standards.

    source ↗
  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 30 August 2020.

    source ↗
  11. Assessment
    source ↗
  12. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.