Helping Hand Aged Care - Lealholme Port Pirie

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ResidentialHelping Hand Aged Care IncSite ARCH-03367Service helping hand aged care inc::helping hand aged care - lealholme port pirie::port pirie::5540

Overview

Care typeResidential
Operational places90
RegionPort Pirie (SA2)

Location

Port Pirie (SA2)

15 Halliday Street, PORT PIRIE, SA, 5540

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures1
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635133
Feb 202645533
Oct 202534333
Aug 202534532
May 202544533
Jan 202534332
Nov 202434431
Jul 202434332
May 202444442
Feb 202444442
Dec 202334342
Aug 202333542
May 202333342

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 19 September 2023 to 22 September 2023, the Commission made a decision on 23 October 2023 to re-accredit this service. The period of accreditation of the service will expire on 17 January 2027.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 19 September 2023 to 22 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 23 February 2022 to 24 February 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 21 September 2021 to 22 September 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 25 May 2021 to 26 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 17 February 2021 to 18 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Accreditation decision

    Following a site audit conducted on 13 October 2020 to 15 October 2020, the Commission made a decision on 14 January 2021 to re-accredit this service. The period of accreditation of the service will expire on 17 January 2024.

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  9. Site audit Performance Report

    A site audit was conducted with this service on 13 October 2020 to 15 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 17 February 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 17 August 2020.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.