Helping Hand Aged Care - Ingle Farm

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ResidentialHelping Hand Aged Care IncSite ARCH-03365Service helping hand aged care inc::helping hand aged care - ingle farm::ingle farm::5098

Overview

Care typeResidential
Operational places96
RegionIngle Farm (SA2)

Location

Ingle Farm (SA2)

7 SHACKLETON Avenue, INGLE FARM, SA, 5098

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures1
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635133
Feb 202635133
Oct 202545333
Aug 202545333
May 202534333
Jan 202534332
Nov 202434233
Jul 202434433
May 202434332
Feb 202434432
Dec 202334332
Aug 202334432
May 202333432

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 04/03/2025 to 06/03/2025, the Commission made a decision on 09/04/2025 to re-accredit this service. The period of accreditation of the service will expire on 24/06/2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 04/03/2025 to 06/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 04 May 2022 to 06 May 2022, the Commission made a decision on 24 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 24 June 2025.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 04 May 2022 to 06 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 16 March 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 09 August 2021 to 10 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Compliance update

    Following an assessment contact conducted on 08 October 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  9. Non-compliance update

    Following an assessment contact conducted on 09 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirement of the Aged Care Quality Standards.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 04 March 2022.

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  11. Assessment
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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.