Helping Hand Aged Care - Rotary House

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ResidentialHelping Hand Aged Care IncSite ARCH-03366Service helping hand aged care inc::helping hand aged care - rotary house::north adelaide::5006

Overview

Care typeResidential
Operational places87
RegionNorth Adelaide (SA2)

Location

North Adelaide (SA2)

49 Buxton Street, NORTH ADELAIDE, SA, 5006

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience3
Staffing4
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645434
Feb 202645443
Oct 202545543
Aug 202545443
May 202545333
Jan 202545433
Nov 202444533
Jul 202434532
May 202444533
Feb 202444542
Dec 202344542
Aug 202334541
May 202334431

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 09 January 2024 to 12 January 2024, the Commission made a decision on 15 February 2024 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2027.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 09 January 2024 to 12 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 18 November 2021 to 19 November 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 28 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 14 December 2020 to 16 December 2020, the Commission made a decision on 24 March 2021 to re-accredit this service. The period of accreditation of the service will expire on 24 March 2024.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 14 December 2020 to 16 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 March 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Compliance update

    Following an assessment contact conducted on 28 January 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  10. Non-compliance update

    Following an assessment contact conducted on 05 August 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirement of the Aged Care Quality Standards.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 30 August 2020.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.