Palm Lake Care Operations Pty Ltd
activeRegistration
ACQSC Provider Register (Aged Care Act 2024)
Category 6 - Residential care (including respite)
Services
7 recorded
Palm Lake Aged Care Deception Bay
42-46 Bay Avenue, DECEPTION BAY, QLD, 4508
Palm Lake Bethania Aged Care Facility
3 Goodooga Drive, BETHANIA, QLD, 4205
Palm Lake Care Bargara
39 Wearing Road, BARGARA, QLD, 4670
Palm Lake Care Beachmere
145-153 Bishop Road, BEACHMERE, QLD, 4510
Palm Lake Care Caloundra
95 Village Way, LITTLE MOUNTAIN, QLD, 4551
Palm Lake Care Mt Warren Park
33 Mt Warren Boulevard, MT WARREN PARK, QLD, 4207
Palm Lake Care Toowoomba
149 Hogg Street, CRANLEY, QLD, 4350
Service locations
7 mapped
Compliance findings
48 recorded
| Date | Service | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|---|
| 22 Oct 2024 | Palm Lake Bethania Aged Care Facility | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 22 Oct 2024 | Palm Lake Bethania Aged Care Facility | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 22 Oct 2024 | Palm Lake Bethania Aged Care Facility | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 22 Oct 2024 | Palm Lake Bethania Aged Care Facility | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 22 Oct 2024 | Palm Lake Bethania Aged Care Facility | Accreditation decision | – | – | Organisational governance | Compliant |
| 22 Oct 2024 | Palm Lake Bethania Aged Care Facility | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 22 Oct 2024 | Palm Lake Bethania Aged Care Facility | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 22 Oct 2024 | Palm Lake Bethania Aged Care Facility | Accreditation decision | – | – | Human resources | Compliant |
| 21 May 2024 | Palm Lake Care Toowoomba | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 21 May 2024 | Palm Lake Care Toowoomba | Accreditation decision | – | – | Organisational governance | Compliant |
| 21 May 2024 | Palm Lake Care Toowoomba | Accreditation decision | – | – | Human resources | Compliant |
| 21 May 2024 | Palm Lake Care Toowoomba | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 21 May 2024 | Palm Lake Care Toowoomba | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 21 May 2024 | Palm Lake Care Toowoomba | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 21 May 2024 | Palm Lake Care Toowoomba | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 21 May 2024 | Palm Lake Care Toowoomba | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 24 Apr 2023 | Palm Lake Aged Care Deception Bay | Accreditation decision | – | – | Organisational governance | Non-compliant |
| 24 Apr 2023 | Palm Lake Aged Care Deception Bay | Accreditation decision | – | – | Consumer dignity and choice | Non-compliant |
| 24 Apr 2023 | Palm Lake Aged Care Deception Bay | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 24 Apr 2023 | Palm Lake Aged Care Deception Bay | Accreditation decision | – | – | Personal care and clinical care | Non-compliant |
| 24 Apr 2023 | Palm Lake Aged Care Deception Bay | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 24 Apr 2023 | Palm Lake Aged Care Deception Bay | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 24 Apr 2023 | Palm Lake Aged Care Deception Bay | Accreditation decision | – | – | Feedback and complaints | Non-compliant |
| 24 Apr 2023 | Palm Lake Aged Care Deception Bay | Accreditation decision | – | – | Human resources | Non-compliant |
| 11 Apr 2023 | Palm Lake Care Beachmere | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 11 Apr 2023 | Palm Lake Care Beachmere | Accreditation decision | – | – | Human resources | Compliant |
| 11 Apr 2023 | Palm Lake Care Beachmere | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 11 Apr 2023 | Palm Lake Care Beachmere | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 11 Apr 2023 | Palm Lake Care Beachmere | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 11 Apr 2023 | Palm Lake Care Beachmere | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 11 Apr 2023 | Palm Lake Care Beachmere | Accreditation decision | – | – | Organisational governance | Compliant |
| 11 Apr 2023 | Palm Lake Care Beachmere | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 09 Apr 2023 | Palm Lake Care Bargara | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 09 Apr 2023 | Palm Lake Care Bargara | Accreditation decision | – | – | Organisational governance | Compliant |
| 09 Apr 2023 | Palm Lake Care Bargara | Accreditation decision | – | – | Human resources | Compliant |
| 09 Apr 2023 | Palm Lake Care Bargara | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 09 Apr 2023 | Palm Lake Care Bargara | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 09 Apr 2023 | Palm Lake Care Bargara | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 09 Apr 2023 | Palm Lake Care Bargara | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 09 Apr 2023 | Palm Lake Care Bargara | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 07 Mar 2023 | Palm Lake Care Mt Warren Park | Accreditation decision | – | – | Organisational governance | Compliant |
| 07 Mar 2023 | Palm Lake Care Mt Warren Park | Accreditation decision | – | – | Human resources | Compliant |
| 07 Mar 2023 | Palm Lake Care Mt Warren Park | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 07 Mar 2023 | Palm Lake Care Mt Warren Park | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 07 Mar 2023 | Palm Lake Care Mt Warren Park | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 07 Mar 2023 | Palm Lake Care Mt Warren Park | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 07 Mar 2023 | Palm Lake Care Mt Warren Park | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 07 Mar 2023 | Palm Lake Care Mt Warren Park | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
Accreditation & assessment timeline
65 events
- Assessment contact Performance Report
An assessment contact was conducted with this service on 12/08/2025 to 14/08/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 22/07/2025 to 24/07/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 08/07/2025 to 10/07/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 18/06/2025 to 25/06/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 13/05/2025 to 14/05/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 29/04/2025 to 30/04/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 31/03/2025 to 02/04/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 17/09/2024 to 19/09/2024, the Commission made a decision on 22/10/2024 to re-accredit this service. The period of accreditation of the service will expire on 07/01/2028
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 17/09/2024 to 19/09/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 20/08/2024 to 21/08/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 16 April 2024 to 18 April 2024, the Commission made a decision on 21 May 2024 to re-accredit this service. The period of accreditation of the service will expire on 22 June 2027.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 16 April 2024 to 18 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 22 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 05 December 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 10 October 2023 to 11 October 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 30 May 2023 to 31 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 16 May 2023 to 18 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 16 May 2023 to 18 May 2023, the Commission made a decision on 16 June 2023 to re-accredit this service. The period of accreditation of the service will expire on 03 November 2026.
source ↗ - Accreditation decision
Following a site audit conducted on 14 March 2023 to 16 March 2023, the Commission made a decision on 24 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 18 February 2026.
source ↗ - Accreditation decision
Following a site audit conducted on 21 February 2023 to 23 February 2023, the Commission made a decision on 11 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 21 May 2026.
source ↗ - Accreditation decision
Following a site audit conducted on 20 February 2023 to 22 February 2023, the Commission made a decision on 09 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 09 April 2026.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 21 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 14 March 2023 to 16 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 12 December 2022 to 14 December 2022, the Commission made a decision on 07 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 07 March 2026.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 September 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 21 February 2023 to 23 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 20 February 2023 to 22 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 12 December 2022 to 14 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following an application for accreditation, the Commission made a decision on 03 November 2022 to accredit this commencing service. The period of accreditation of the service will expire on 03 November 2023.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 09 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 05 October 2022 to 06 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 12 September 2022 to 13 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 16 August 2022 to 17 August 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 30 November 2021 to 03 December 2021, the Commission made a decision on 07 January 2022 to re-accredit this service. The period of accreditation of the service will expire on 25 February 2024.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 30 November 2021 to 03 December 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 26 November 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 06 July 2021 to 09 July 2021, the Commission made a decision on 18 August 2021 to re-accredit this service. The period of accreditation of the service will expire on 18 August 2023.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 15 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 22 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 06 July 2021 to 09 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 18 May 2021 to 21 May 2021, the Commission made a decision on 22 June 2021 to re-accredit this service. The period of accreditation of the service will expire on 22 June 2024.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 18 May 2021 to 21 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 16 February 2021 to 19 February 2021, the Commission made a decision on 06 April 2021 to re-accredit this service. The period of accreditation of the service will expire on 21 May 2023.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 16 February 2021 to 19 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 15 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 18 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following an application for accreditation, the Commission made a decision on 14 September 2020 to accredit this commencing service. The period of accreditation of the service will expire on 14 September 2021.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 12 August 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 04 June 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following an application for accreditation, the Commission made a decision on 21 May 2020 to accredit this commencing service. The period of accreditation of the service will expire on 21 May 2021.
source ↗ - Assessment
Following a site audit the Commission made a decision on 20 December 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 15 March 2023.
source ↗ - Assessment
Following a site audit the Commission made a decision on 08 October 2019 that this service met seven of the eight Aged Care Quality Standards. The service is re-accredited for three years until 09 November 2022.
source ↗ - Assessment
This is a new home and is accredited for one year until 09 November 2019. We made the decision on 09 November 2018.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 February 2021
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 February 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 March 2020.
source ↗ - Assessment
This is a new home and is accredited for one year until 15 March 2017. We made the decision on 15 March 2016.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 February 2018.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 February 2018.
source ↗ - Assessment
This is a new home and is accredited for one year until 25 February 2015. We made the decision on 25 February 2014.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.