Palm Lake Aged Care Deception Bay
activeOverview
Location
Deception Bay (SA2)
42-46 Bay Avenue, DECEPTION BAY, QLD, 4508
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 24 Apr 2023 | Accreditation decision | – | – | Consumer dignity and choice | Non-compliant |
| 24 Apr 2023 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 24 Apr 2023 | Accreditation decision | – | – | Personal care and clinical care | Non-compliant |
| 24 Apr 2023 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 24 Apr 2023 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 24 Apr 2023 | Accreditation decision | – | – | Feedback and complaints | Non-compliant |
| 24 Apr 2023 | Accreditation decision | – | – | Human resources | Non-compliant |
| 24 Apr 2023 | Accreditation decision | – | – | Organisational governance | Non-compliant |
Accreditation & assessment timeline
12 events
- Assessment contact Performance Report
An assessment contact was conducted with this service on 31/03/2025 to 02/04/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 10 October 2023 to 11 October 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 14 March 2023 to 16 March 2023, the Commission made a decision on 24 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 18 February 2026.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 14 March 2023 to 16 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 12 September 2022 to 13 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 06 July 2021 to 09 July 2021, the Commission made a decision on 18 August 2021 to re-accredit this service. The period of accreditation of the service will expire on 18 August 2023.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 February 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 06 July 2021 to 09 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 28 August 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 February 2021
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 February 2018.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.