Palm Lake Care Bargara

active
ResidentialPalm Lake Care Operations Pty LtdSite ARCH-04994Service palm lake care operations pty ltd::palm lake care bargara::bargara::4670

Overview

Care typeResidential
Operational places160
RegionBargara - Burnett Heads (SA2)

Location

Bargara - Burnett Heads (SA2)

39 Wearing Road, BARGARA, QLD, 4670

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645245
Feb 202645134
Oct 202545433
Aug 202535133
May 202535132
Jan 202535332
Nov 202435331
Jul 202435331
May 202435331
Feb 202435331
Dec 202335431
Aug 202335331
May 202345432

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
09 Apr 2023Accreditation decisionConsumer dignity and choiceCompliant
09 Apr 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
09 Apr 2023Accreditation decisionPersonal care and clinical careCompliant
09 Apr 2023Accreditation decisionServices and supports for daily livingCompliant
09 Apr 2023Accreditation decisionOrganisation’s service environmentCompliant
09 Apr 2023Accreditation decisionFeedback and complaintsCompliant
09 Apr 2023Accreditation decisionHuman resourcesCompliant
09 Apr 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

7 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 12/08/2025 to 14/08/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Prepared by S. Hicks

    Following a site audit conducted on 20 February 2023 to 22 February 2023, the Commission made a decision on 09 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 09 April 2026.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 September 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 20 February 2023 to 22 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Assessment

    Following a site audit the Commission made a decision on 20 December 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 15 March 2023.

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  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 March 2020.

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  7. Assessment

    This is a new home and is accredited for one year until 15 March 2017. We made the decision on 15 March 2016.

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Regulatory actions

0 recorded

No regulatory actions recorded.