Palm Lake Care Mt Warren Park

active
ResidentialPalm Lake Care Operations Pty LtdSite ARCH-04997Service palm lake care operations pty ltd::palm lake care mt warren park::mt warren park::4207

Overview

Care typeResidential
Operational places110
RegionMount Warren Park (SA2)

Location

Mount Warren Park (SA2)

33 Mt Warren Boulevard, MT WARREN PARK, QLD, 4207

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 4Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645243
Feb 202645343
Oct 202545343
Aug 202545333
May 202545333
Jan 202535332
Nov 202445432
Jul 202435231
May 202435431
Feb 202435332
Dec 202335332
Aug 202335332
May 202345432

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
07 Mar 2023Accreditation decisionConsumer dignity and choiceCompliant
07 Mar 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
07 Mar 2023Accreditation decisionPersonal care and clinical careCompliant
07 Mar 2023Accreditation decisionServices and supports for daily livingCompliant
07 Mar 2023Accreditation decisionOrganisation’s service environmentCompliant
07 Mar 2023Accreditation decisionFeedback and complaintsCompliant
07 Mar 2023Accreditation decisionHuman resourcesCompliant
07 Mar 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

8 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 13/05/2025 to 14/05/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Prepared by J. Howard

    Following a site audit conducted on 12 December 2022 to 14 December 2022, the Commission made a decision on 07 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 07 March 2026.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 12 December 2022 to 14 December 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 09 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 04 June 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment

    Following a site audit the Commission made a decision on 08 October 2019 that this service met seven of the eight Aged Care Quality Standards. The service is re-accredited for three years until 09 November 2022.

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  8. Assessment

    This is a new home and is accredited for one year until 09 November 2019. We made the decision on 09 November 2018.

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Regulatory actions

0 recorded

No regulatory actions recorded.