TLC Melbourne Pty Ltd
activeRegistration
ACQSC Provider Register (Aged Care Act 2024)
Category 6 - Residential care (including respite)
Services
2 recorded
Clifton Views
217-241 Queens Parade, FITZROY NORTH, VIC, 3068
The Heights Donvale
39-41 Mitcham Road, DONVALE, VIC, 3111
Service locations
2 mapped
Compliance findings
8 recorded
| Date | Service | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|---|
| 21 Dec 2022 | Clifton Views | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 21 Dec 2022 | Clifton Views | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 21 Dec 2022 | Clifton Views | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 21 Dec 2022 | Clifton Views | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 21 Dec 2022 | Clifton Views | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 21 Dec 2022 | Clifton Views | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 21 Dec 2022 | Clifton Views | Accreditation decision | – | – | Human resources | Compliant |
| 21 Dec 2022 | Clifton Views | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
12 events
- Accreditation decision
Following a site audit conducted on 17 January 2023 to 19 January 2023, the Commission made a decision on 01 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 28 May 2026.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 17 January 2023 to 19 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 12 October 2022 to 14 October 2022, the Commission made a decision on 21 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 21 December 2025.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 23 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 12 October 2022 to 14 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Accreditation decision
Following a site audit conducted on 03 March 2020 to 05 March 2020, the Commission made a decision on 01 April 2020 to re-accredit this service. The period of accreditation of the service will expire on 28 May 2023. The Performance Report is attached.
source ↗ - Assessment
Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 July 2022.
source ↗ - Assessment
This is a new home and is accredited for one year until 23 July 2019. We made the decision on 23 July 2018.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 May 2020.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 May 2017.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.