Clifton Views

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ResidentialTLC Melbourne Pty LtdSite ARCH-05668Service tlc melbourne pty ltd::clifton views::fitzroy north::3068

Overview

Care typeResidential
Operational places123
RegionFitzroy North (SA2)

Location

Fitzroy North (SA2)

217-241 Queens Parade, FITZROY NORTH, VIC, 3068

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 3Jul 2024 — 4Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645442
Oct 202535331
Aug 202535531
May 202545532
Jan 202535431
Nov 202435331
Jul 202445532
May 202435431
Feb 202445532
Dec 202345532
Aug 202335422
May 202335423

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
21 Dec 2022Accreditation decisionConsumer dignity and choiceCompliant
21 Dec 2022Accreditation decisionOngoing assessment and planning with consumersCompliant
21 Dec 2022Accreditation decisionPersonal care and clinical careCompliant
21 Dec 2022Accreditation decisionServices and supports for daily livingCompliant
21 Dec 2022Accreditation decisionOrganisation’s service environmentCompliant
21 Dec 2022Accreditation decisionFeedback and complaintsCompliant
21 Dec 2022Accreditation decisionHuman resourcesCompliant
21 Dec 2022Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

6 events

  1. Accreditation decision

    Prepared by James Howard

    Following a site audit conducted on 12 October 2022 to 14 October 2022, the Commission made a decision on 21 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 21 December 2025.

    source ↗
  2. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 23 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  3. Site audit Performance Report

    A site audit was conducted with this service on 12 October 2022 to 14 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 January 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  5. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 July 2022.

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  6. Assessment

    This is a new home and is accredited for one year until 23 July 2019. We made the decision on 23 July 2018.

    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.