CareGraph

The Heights Donvale

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ResidentialTLC Melbourne Pty LtdSite ARCH-05669Service tlc melbourne pty ltd::the heights donvale::donvale::3111

Overview

ProviderTLC Melbourne Pty Ltd
Care typeResidential
Operational places94
RegionDonvale - Park Orchards (SA2)

Location

Donvale - Park Orchards (SA2)

39-41 Mitcham Road, DONVALE, VIC, 3111

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 4Aug 2025 — 4Oct 2025 — 3Feb 2026 — 3May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 0% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202635332
Oct 202535232
Aug 202545432
May 202545432
Jan 202535331
Nov 202435331
Jul 202435531
May 202435431
Feb 202435531
Dec 202345432
Aug 202345542
May 202345542

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
01 Mar 2023Accreditation decision––Consumer dignity and choiceCompliant
01 Mar 2023Accreditation decision––Ongoing assessment and planning with consumersCompliant
01 Mar 2023Accreditation decision––Personal care and clinical careCompliant
01 Mar 2023Accreditation decision––Services and supports for daily livingCompliant
01 Mar 2023Accreditation decision––Organisation’s service environmentCompliant
01 Mar 2023Accreditation decision––Feedback and complaintsCompliant
01 Mar 2023Accreditation decision––Human resourcesCompliant
01 Mar 2023Accreditation decision––Organisational governanceCompliant

Accreditation & assessment timeline

6 events

  1. Accreditation decision

    Prepared by G.H. Simpson

    Following a site audit conducted on 17 January 2023 to 19 January 2023, the Commission made a decision on 01 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 28 May 2026.

    source ↗
  2. Site audit Performance Report

    A site audit was conducted with this service on 17 January 2023 to 19 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  3. Accreditation decision

    Following a site audit conducted on 03 March 2020 to 05 March 2020, the Commission made a decision on 01 April 2020 to re-accredit this service. The period of accreditation of the service will expire on 28 May 2023. The Performance Report is attached.

    source ↗
  4. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 May 2020.

    source ↗
  5. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 28 May 2017.

    source ↗
  6. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.