Menarock Aged Care Services (Victoria) Pty Ltd
activeRegistration
ACQSC Provider Register (Aged Care Act 2024)
Category 6 - Residential care (including respite)
Services
9 recorded
Camberwell Gardens
15 Cornell Street, CAMBERWELL, VIC, 3124
Glen Waverley Nursing Home
982 High Street Road, GLEN WAVERLEY, VIC, 3150
Greenway Gardens
27-29 The Greenway, HEATHMONT, VIC, 3135
McGregor Gardens Aged Care
11 MCGREGOR Road, PAKENHAM, VIC, 3810
Rosehill Aged Care Facility
12 Maxflo Court, HIGHETT, VIC, 3190
Shepparton Aged Care
29-35 Pine Road, SHEPPARTON, VIC, 3630
Sherbrooke Private Nursing Home
18 Tarana Avenue, UPPER FERNTREE GULLY, VIC, 3156
The Gardens
2-4 Mitcham Road, CLAREMONT, TAS, 7011
Willowbrae-Templestowe Hostel
81-85 Porter Street, TEMPLESTOWE, VIC, 3106
Service locations
9 mapped
Compliance findings
8 recorded
| Date | Service | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|---|
| 14 Sept 2023 | Camberwell Gardens | Site Audit | – | – | Consumer dignity and choice | Compliant |
| 14 Sept 2023 | Camberwell Gardens | Site Audit | – | – | Ongoing assessment and planning with consumers | Compliant |
| 14 Sept 2023 | Camberwell Gardens | Site Audit | – | – | Personal care and clinical care | Compliant |
| 14 Sept 2023 | Camberwell Gardens | Site Audit | – | – | Services and supports for daily living | Compliant |
| 14 Sept 2023 | Camberwell Gardens | Site Audit | – | – | Organisation’s service environment | Compliant |
| 14 Sept 2023 | Camberwell Gardens | Site Audit | – | – | Feedback and complaints | Compliant |
| 14 Sept 2023 | Camberwell Gardens | Site Audit | – | – | Human resources | Compliant |
| 14 Sept 2023 | Camberwell Gardens | Site Audit | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
35 events
- Accreditation decision
Following a site audit conducted on 07/05/2024 to 09/05/2024, the Commission made a decision on 20/06/2024 to re-accredit this service. The period of accreditation of the service will expire on 23/09/2027
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 07/05/2024 to 09/05/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 15 April 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 09 August 2023 to 11 August 2023, the Commission made a decision on 14 September 2023 to re-accredit this service. The period of accreditation of the service will expire on 27 November 2026.
source ↗ - Site Auditsource ↗
- Site audit Performance Report
A site audit was conducted with this service on 09 August 2023 to 11 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 04 October 2022 to 07 October 2022, the Commission made a decision on 25 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 02 February 2026.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 04 October 2022 to 07 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 03 August 2021 to 05 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 09 October 2018 to 10 October 2018, the Commission made a decision on 12 November 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 16 June 2021. The period of accreditation of the service will expire on 02 February 2023.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 19 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 11 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 17 November 2020 to 18 November 2020, the Commission made a decision on 16 December 2020 to re-accredit this service. The period of accreditation of the service will expire on 27 November 2023.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 June 2021.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 June 2021.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 17 November 2020 to 18 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 06 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 December 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 30 January 2020 at Greenway Gardens to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Accreditation decision
Following a site audit conducted on 24 September 2019 to 25 September 2019, the Commission made a decision on 30 October 2019 to re-accredit this service for a further period. The decision on the service’s accreditation period was affirmed following reconsideration on 19 November 2019. The period of accreditation of the service will expire on 13 December 2020. The Site Audit Report is attached.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 13-14 June 2019 at Greenway Gardens to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Serious risk decision
Following a review audit conducted on 31 January - 5 February 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Menarock Aged Care Services (Victoria) Pty Ltd failed to meet 21 expected outcomes in the Accreditation Standards in relation to Greenway Gardens. On 13 March 2019 a decision was made that failure to meet four of these expected outcomes has placed the safety, health or wellbeing of consumers of the service at serious risk. The Department of Health has been notified of the risk. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time. The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.
source ↗ - Assessment
Following an audit we decided that this home met 23 of 44 expected outcomes of the Accreditation Standards. We decided to vary this home's accreditation period. This home is now accredited until 13 December 2019.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 February 2022.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 March 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 June 2020.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 June 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 02 February 2019. The reconsideration decision and audit report is attached.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 02 June 2018.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 March 2018.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 June 2017.
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Regulatory actions
0 recorded
No regulatory actions recorded.