Camberwell Gardens

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ResidentialMenarock Aged Care Services (Victoria) Pty LtdSite ARCH-04978Service menarock aged care services (victoria) pty ltd::camberwell gardens::camberwell::3124

Overview

Care typeResidential
Operational places75
RegionCamberwell (SA2)

Location

Camberwell (SA2)

15 Cornell Street, CAMBERWELL, VIC, 3124

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience3
Staffing4
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645434
Feb 202645533
Oct 202545333
Aug 202545532
May 202545432
Jan 202545432
Nov 202445432
Jul 202445532
May 202434432
Feb 202434532
Dec 202334332
Aug 202334532
May 202334333

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
14 Sept 2023Site AuditConsumer dignity and choiceCompliant
14 Sept 2023Site AuditOngoing assessment and planning with consumersCompliant
14 Sept 2023Site AuditPersonal care and clinical careCompliant
14 Sept 2023Site AuditServices and supports for daily livingCompliant
14 Sept 2023Site AuditOrganisation’s service environmentCompliant
14 Sept 2023Site AuditFeedback and complaintsCompliant
14 Sept 2023Site AuditHuman resourcesCompliant
14 Sept 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 09 August 2023 to 11 August 2023, the Commission made a decision on 14 September 2023 to re-accredit this service. The period of accreditation of the service will expire on 27 November 2026.

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  2. Site Audit

    Prepared by J Miaris

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  3. Site audit Performance Report

    A site audit was conducted with this service on 09 August 2023 to 11 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 19 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 11 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 17 November 2020 to 18 November 2020, the Commission made a decision on 16 December 2020 to re-accredit this service. The period of accreditation of the service will expire on 27 November 2023.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 June 2021.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 17 November 2020 to 18 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Assessment contact Performance Report

    An assessment contact was conducted with this service on 06 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 December 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 June 2020.

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  12. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 June 2017.

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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.