CareGraph

Ferndale Gardens Aged Care Services

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ResidentialWickro Pty LtdSite ARCH-05404Service wickro pty ltd::ferndale gardens aged care services::bayswater north::3153

Overview

ProviderWickro Pty Ltd
Care typeResidential
Operational places121
RegionBayswater North (SA2)

Location

Bayswater North (SA2)

229-239 Bayswater Road, BAYSWATER NORTH, VIC, 3153

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202645333
Oct 202545433
Aug 202535332
May 202535331
Jan 202535431
Nov 202435431
Jul 202435331
May 202435431
Feb 202435431
Dec 202335331
Aug 202335431
May 202335531

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 31 January 2024 to 02 February 2024, the Commission made a decision on 04 April 2024 to re-accredit this service. The period of accreditation of the service will expire on 28 June 2027.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 31 January 2024 to 02 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 04 May 2021 to 06 May 2021, the Commission made a decision on 28 June 2021 to re-accredit this service. The period of accreditation of the service will expire on 28 June 2024.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 04 May 2021 to 06 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 March 2021.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 September 2020.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 September 2017.

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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.