Ainslie Low Head

active
ResidentialSouthern Cross Care (Tas) IncSite ARCH-03358Service southern cross care (tas) inc::ainslie low head::low head::7253

Overview

Care typeResidential
Operational places69
RegionGeorge Town (SA2)

Location

George Town (SA2)

196-244 Low Head Road, LOW HEAD, TAS, 7253

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 55Overall
Compliance5
Quality measures4
Residents' experience5
Staffing4
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 94% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202655454
Feb 202645353
Oct 202545543
Aug 202545543
May 202545443
Jan 202545443
Nov 202445533
Jul 202445533
May 202445434
Feb 202445533
Dec 202345532
Aug 202345542
May 202344542

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
24 Apr 2023Site AuditConsumer dignity and choiceCompliant
24 Apr 2023Site AuditOngoing assessment and planning with consumersCompliant
24 Apr 2023Site AuditPersonal care and clinical careCompliant
24 Apr 2023Site AuditServices and supports for daily livingCompliant
24 Apr 2023Site AuditOrganisation’s service environmentCompliant
24 Apr 2023Site AuditFeedback and complaintsCompliant
24 Apr 2023Site AuditHuman resourcesCompliant
24 Apr 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 20 March 2023 to 23 March 2023, the Commission made a decision on 26 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 26 April 2026.

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  2. Site Audit

    Prepared by V Stephens

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 October 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 20 March 2023 to 23 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 23 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Accreditation decision

    Following a site audit conducted on 31 July 2018 to 01 August 2018, the Commission made a decision on 13 September 2018 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 12 March 2021. The period of accreditation of the service will expire on 13 September 2022.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 04 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 October 2021.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 October 2018.

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  10. Assessment
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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.