CareGraph

Carmelite Residential Care

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ResidentialSouthern Cross Care (SA NT & VIC) IncorporatedSite ARCH-03519Service southern cross care (sa nt & vic) incorporated::carmelite residential care::myrtle bank::5064

Overview

ProviderSouthern Cross Care (SA NT & VIC) Incorporated
Care typeResidential
Operational places70
RegionUnley - Parkside (SA2)

Location

Unley - Parkside (SA2)

7 Spence Avenue, MYRTLE BANK, SA, 5064

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645432
Feb 202645433
Oct 202545433
Aug 202545433
May 202545434
Jan 202545433
Nov 202445334
Jul 202445333
May 202445343
Feb 202445443
Dec 202345443
Aug 202345543
May 202345333

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 03 April 2023 to 05 April 2023, the Commission made a decision on 08 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 08 May 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 03 April 2023 to 05 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 13 July 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 September 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Compliance monitoring update

    An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 25 February 2020 at Carmelite to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.

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  6. Assessment

    Following a site audit the Commission made a decision on 21 November 2019 that this service met four of the eight Aged Care Quality Standards. The service is re-accredited for three years until 13 January 2023.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 13 January 2020.

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  8. Assessment
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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.