Harold Williams Home

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ResidentialSouthern Cross Care (QLD) LtdSite ARCH-03611Service southern cross care (qld) ltd::harold williams home::broken hill::2880

Overview

Care typeResidential
Operational places40
RegionBroken Hill (SA2)

Location

Broken Hill (SA2)

267 Eyre Street, BROKEN HILL, NSW, 2880

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 2Dec 2023 — 2Feb 2024 — 2May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Overall
Compliance
Quality measures2
Residents' experience3
Staffing4
Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 2026234
Feb 20263
Oct 2025
Aug 2025
May 202544343
Jan 202543544
Nov 202443544
Jul 202443544
May 202443545
Feb 202422444
Dec 202322342
Aug 202322442
May 202333542

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 20/08/2024 to 22/08/2024, the Commission made a decision on 20//09/2024 to re-accredit this service. The period of accreditation of the service will expire on 26/11/26.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 20 August 2024 to 22 August 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 14 February 2023 to 17 February 2023, the Commission made a decision on 18 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 26 November 2024.

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  4. Site audit Performance Report

    A site audit was conducted with this service on 14 February 2023 to 17 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 25 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Accreditation decision

    Following a site audit conducted on 01 March 2021 to 03 March 2021, the Commission made a decision on 26 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 26 May 2023.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 01 March 2021 to 03 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 May 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 November 2020.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 27 November 2017.

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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.