Southern Cross Care Young Residential Aged Care

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ResidentialSouthern Cross Care (NSW & ACT) LimitedSite ARCH-02901Service southern cross care (nsw & act) limited::southern cross care young residential aged care::young::2594

Overview

Care typeResidential
Operational places83
RegionYoung (SA2)

Location

Young (SA2)

Demondrille Street, YOUNG, NSW, 2594

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 3Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 0% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202645333
Oct 202534333
Aug 202534333
May 202534532
Jan 202534332
Nov 202434332
Jul 202434332
May 202434333
Feb 202444335
Dec 202344343
Aug 202333442
May 202333342

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
22 Dec 2022Accreditation decisionConsumer dignity and choiceCompliant
22 Dec 2022Accreditation decisionOngoing assessment and planning with consumersCompliant
22 Dec 2022Accreditation decisionPersonal care and clinical careCompliant
22 Dec 2022Accreditation decisionServices and supports for daily livingCompliant
22 Dec 2022Accreditation decisionOrganisation’s service environmentCompliant
22 Dec 2022Accreditation decisionFeedback and complaintsCompliant
22 Dec 2022Accreditation decisionHuman resourcesCompliant
22 Dec 2022Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 2 May 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Prepared by Denise McDonald

    Following a site audit conducted on 16 November 2022 to 18 November 2022, the Commission made a decision on 22 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 22 December 2025.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 16 November 2022 to 18 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 07 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 09 February 2021 to 10 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 March 2022.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 July 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 07 March 2019. The reconsideration decision and audit report is attached.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 July 2018.

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  10. Assessment
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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.