Southern Cross Care Thornton Park
activeOverview
Location
Penrith (SA2)
72-84 Empire Circuit, PENRITH, NSW, 2750
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 22 Nov 2022 | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 22 Nov 2022 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 22 Nov 2022 | Accreditation decision | – | – | Personal care and clinical care | Non-compliant |
| 22 Nov 2022 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 22 Nov 2022 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 22 Nov 2022 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 22 Nov 2022 | Accreditation decision | – | – | Human resources | Compliant |
| 22 Nov 2022 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
10 events
- Assessment contact Performance Report
An assessment contact was conducted with this service on 11 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 11 October 2022 to 13 October 2022, the Commission made a decision on 22 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 22 November 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 11 October 2022 to 13 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 29 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Accreditation decision
Following a site audit conducted on 02 March 2021 to 04 March 2021, the Commission made a decision on 29 April 2021 to re-accredit this service. The period of accreditation of the service will expire on 29 October 2022.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 04 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 02 March 2021 to 04 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 17 June 2020 at Southern Cross Care Thornton Park to monitor the service’s progress in meeting the Aged Care Quality Standards. The Commission found the service complies with all Aged Care Quality Standards.
source ↗ - Accreditation decision
Following a site audit conducted on 19 to 21 February 2020, the Commission made a decision on 16 March 2020 to re-accredit this service. The period of accreditation of the service will expire on 4 April 2021. The Performance Report is attached.
source ↗ - Assessment
This is a new home and is accredited for one year until 04 April 2020. We made the decision on 04 April 2019.
source ↗
Regulatory actions
0 recorded
No regulatory actions recorded.