Southern Cross Care St Martha's Residential Aged Care

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ResidentialSouthern Cross Care (NSW & ACT) LimitedSite ARCH-02916Service southern cross care (nsw & act) limited::southern cross care st martha's residential aged care::banora point::2486

Overview

ProviderSouthern Cross Care (NSW & ACT) Limited

Care typeResidential

Operational places40

RegionBanora Point (SA2)

Location

Banora Point (SA2)

3-7 Leisure Drive, BANORA POINT, NSW, 2486

Star ratings

Latest — May 2026

4Overall

Compliance5

Quality measures5

Residents' experience4

Staffing3

Compared nationally

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	4	5	5	4	3
Feb 2026	4	5	5	4	3
Oct 2025	4	4	4	4	4
Aug 2025	4	4	3	4	4
May 2025	4	4	4	4	4
Jan 2025	4	4	5	4	4
Nov 2024	4	4	3	4	5
Jul 2024	4	4	5	4	4
May 2024	4	4	4	4	4
Feb 2024	4	4	3	4	4
Dec 2023	3	4	3	4	2
Aug 2023	3	3	4	4	2
May 2023	3	3	3	5	2

Compliance findings

8 recorded

Date	Type	Requirement	Severity	Finding	Status
25 Oct 2022	Accreditation decision	–	–	Consumer dignity and choice	Compliant
25 Oct 2022	Accreditation decision	–	–	Ongoing assessment and planning with consumers	Non-compliant
25 Oct 2022	Accreditation decision	–	–	Personal care and clinical care	Compliant
25 Oct 2022	Accreditation decision	–	–	Services and supports for daily living	Compliant
25 Oct 2022	Accreditation decision	–	–	Organisation’s service environment	Compliant
25 Oct 2022	Accreditation decision	–	–	Feedback and complaints	Compliant
25 Oct 2022	Accreditation decision	–	–	Human resources	Compliant
25 Oct 2022	Accreditation decision	–	–	Organisational governance	Compliant

Accreditation & assessment timeline

8 events

Assessment contact Performance ReportFeb 11, 2023
An assessment contact was conducted with this service on 11 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionOct 25, 2022
Prepared by Grace Hope-Simpson
Following a site audit conducted on 31 August 2022 to 02 September 2022, the Commission made a decision on 25 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 25 October 2025.
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Site audit Performance ReportSep 2, 2022
A site audit was conducted with this service on 31 August 2022 to 02 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Exceptional CircumstancesNov 23, 2021
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 26 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
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AssessmentOct 4, 2018
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 26 December 2021.
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AssessmentOct 14, 2015
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 26 December 2018.
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AssessmentOct 24, 2012
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AssessmentOct 21, 2009
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Regulatory actions

0 recorded

No regulatory actions recorded.