Southern Cross Care St Joseph's Residential Aged Care

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ResidentialSouthern Cross Care (NSW & ACT) LimitedSite ARCH-02923Service southern cross care (nsw & act) limited::southern cross care st joseph's residential aged care::tweed heads south::2486

Overview

Care typeResidential
Operational places101
RegionTweed Heads South (SA2)

Location

Tweed Heads South (SA2)

1-9 Blundell Boulevarde, TWEED HEADS SOUTH, NSW, 2486

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 5May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645343
Feb 202645343
Oct 202545543
Aug 202545242
May 202545442
Jan 202545443
Nov 202445443
Jul 202445543
May 202445343
Feb 202455545
Dec 202345441
Aug 202345441
May 202335331

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Following a site audit conducted on 06 July 2022 to 08 July 2022, the Commission made a decision on 20 September 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 11 July 2025. The period of accreditation of the service will expire on 20 March 2026.

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  2. Accreditation decision

    Following a site audit conducted on 06 July 2022 to 08 July 2022, the Commission made a decision on 20 September 2022 to re-accredit this service. The period of accreditation of the service will expire on 20 September 2025.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 06 July 2022 to 08 July 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 26 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 26 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 10 June 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Non-compliance update

    Following an assessment contact conducted on 5 March 2020, the Commission made a decision that the approved provider of the service is non-compliant with three requirements of the Aged Care Quality Standards.

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  8. Assessment

    Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 26 October 2021.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 26 October 2018.

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  10. Assessment
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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.