Southern Cross Care St Catherine's Residential Aged Care
activeOverview
Location
Grafton (SA2)
126 North Street, GRAFTON, NSW, 2460
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 20 Mar 2025 | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 20 Mar 2025 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 20 Mar 2025 | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 20 Mar 2025 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 20 Mar 2025 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 20 Mar 2025 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 20 Mar 2025 | Accreditation decision | – | – | Human resources | Compliant |
| 20 Mar 2025 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
12 events
- Accreditation decision
Following a site audit conducted on 18/02/2025 to 20/02/2025, the Commission made a decision on 20/03/2025 to re-accredit this service. The period of accreditation of the service will expire on 10/6/2028.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 18/02/2025 to 20/02/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 13 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Accreditation decision
Following a site audit conducted on 26 April 2022 to 29 April 2022, the Commission made a decision on 10 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 10 June 2025.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 26 April 2022 to 29 April 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 December 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 June 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 December 2020.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 December 2017.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.