Southern Cross Care Lavington Residential Aged Care

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ResidentialSouthern Cross Care (NSW & ACT) LimitedSite ARCH-02919Service southern cross care (nsw & act) limited::southern cross care lavington residential aged care::lavington::2641

Overview

ProviderSouthern Cross Care (NSW & ACT) Limited

Care typeResidential

Operational places24

RegionLavington (SA2)

Location

Lavington (SA2)

286 Warren Street, LAVINGTON, NSW, 2641

Star ratings

Latest — May 2026

5Overall

Compliance5

Quality measures5

Residents' experience4

Staffing5

Compared nationally

Rated higher than 94% of 2,211 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	5	5	5	4	5
Feb 2026	4	5	2	4	5
Oct 2025	4	5	3	4	5
Aug 2025	4	5	1	3	5
May 2025	4	5	2	3	5
Jan 2025	4	5	3	3	5
Nov 2024	4	5	3	3	5
Jul 2024	4	5	3	4	5
May 2024	4	5	3	4	5
Feb 2024	4	5	3	4	5
Dec 2023	4	5	3	4	4
Aug 2023	4	5	3	4	3
May 2023	4	5	5	4	1

Compliance findings

8 recorded

Date	Type	Requirement	Severity	Finding	Status
25 Oct 2023	Accreditation decision	–	–	Consumer dignity and choice	Compliant
25 Oct 2023	Accreditation decision	–	–	Ongoing assessment and planning with consumers	Compliant
25 Oct 2023	Accreditation decision	–	–	Personal care and clinical care	Compliant
25 Oct 2023	Accreditation decision	–	–	Services and supports for daily living	Compliant
25 Oct 2023	Accreditation decision	–	–	Organisation’s service environment	Compliant
25 Oct 2023	Accreditation decision	–	–	Feedback and complaints	Compliant
25 Oct 2023	Accreditation decision	–	–	Human resources	Compliant
25 Oct 2023	Accreditation decision	–	–	Organisational governance	Compliant

Accreditation & assessment timeline

7 events

Accreditation decisionOct 25, 2023
Prepared by Katherine Richards
Following a site audit conducted on 06 September 2023 to 08 September 2023, the Commission made a decision on 25 October 2023 to re-accredit this service. The period of accreditation of the service will expire on 05 May 2027.
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Site audit Performance ReportSep 8, 2023
A site audit was conducted with this service on 06 September 2023 to 08 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Accreditation decisionJul 8, 2022
Following a site audit conducted on 27 August 2019 to 28 August 2019, the Commission made a decision on 6 October 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 08 July 2022. The period of accreditation of the service will expire on 05 May 2024.
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AssessmentAug 28, 2019
Following a site audit the Commission made a decision on 06 October 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 05 November 2022.
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AssessmentAug 17, 2016
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 November 2019.
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AssessmentAug 14, 2013
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AssessmentNov 2, 2012
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Regulatory actions

0 recorded

No regulatory actions recorded.