Southern Cross Care John Woodward Residential Aged Care

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ResidentialSouthern Cross Care (NSW & ACT) LimitedSite ARCH-02906Service southern cross care (nsw & act) limited::southern cross care john woodward residential aged care::merrylands::2160

Overview

Care typeResidential
Operational places118
RegionGuildford West - Merrylands West (SA2)

Location

Guildford West - Merrylands West (SA2)

45 Barcom Street, MERRYLANDS, NSW, 2160

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645443
Feb 202645443
Oct 202545333
Aug 202534333
May 202534532
Jan 202534532
Nov 202434432
Jul 202434332
May 202434332
Feb 202434333
Dec 202334332
Aug 202333432
May 202333532

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Following a site audit conducted on 18/03/2025 to 20/03/2025, the Commission made a decision on 23/04/2025 to re-accredit this service. The period of accreditation of the service will expire on 20/05/2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 18 March 2025 to 20 March 2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 30/10/2024 to 30/10/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Following a site audit conducted on 20 April 2022 to 22 April 2022, the Commission made a decision on 20 May 2022 to re-accredit this service. The period of accreditation of the service will expire on 20 May 2025.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 20 April 2022 to 22 April 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 07 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 20 April 2021 to 21 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 September 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 07 September 2018.

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  11. Assessment
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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.