Southern Cross Care Daceyville Residential Aged Care
activeOverview
Location
Pagewood - Hillsdale - Daceyville (SA2)
1-3 Gwea Avenue, DACEYVILLE, NSW, 2032
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 11 Oct 2022 | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 11 Oct 2022 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 11 Oct 2022 | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 11 Oct 2022 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 11 Oct 2022 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 11 Oct 2022 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 11 Oct 2022 | Accreditation decision | – | – | Human resources | Compliant |
| 11 Oct 2022 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
15 events
- Accreditation decision
Following a site audit conducted on 24 May 2022 to 31 August 2022, the Commission made a decision on 11 October 2022 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 16 July 2025. The period of accreditation of the service will expire on 11 April 2026.
source ↗ - Accreditation decision
Following a site audit conducted on 24 May 2022 to 31 August 2022, the Commission made a decision on 11 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 11 October 2025.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 05 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 24 May 2022 to 31 August 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 05 October 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Compliance update
Following an assessment contact conducted on 26 February 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.
source ↗ - Serious risk decision
Following an Assessment Contact conducted between 26-27 September 2019, a delegate of the Aged Care Quality and Safety Commissioner made a finding that Southern Cross Care (NSW&ACT) Limited failed to meet two Aged Care Quality Standards (Quality Standards) in relation to Southern Cross Care Daceyville Residential Aged Care. On 15 November 2019, a decision was made that failure to meet two Quality Standards has placed the safety, health or well-being of aged care consumers of the service at serious risk. The Department of Health has been notified of the risk. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.
source ↗ - Compliance monitoring update
An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 05 March 2019 at Southern Cross Care Daceyville Residential Aged Care to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.
source ↗ - Assessment
Following an audit we decided that this home met 41 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 05 April 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 September 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 05 April 2019. The reconsideration decision and audit report is attached.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 05 September 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.