Florence Price Gardens

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ResidentialRSL LifeCare LimitedSite ARCH-04069Service rsl lifecare limited::florence price gardens::ballina::2478

Overview

Care typeResidential
Operational places120
RegionBallina (SA2)

Location

Ballina (SA2)

Unit 7, 7 Hackett Lane, BALLINA, NSW, 2478

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 3Jan 2025 — 4May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645345
Feb 202645344
Oct 202545343
Aug 202544343
May 202534342
Jan 202544343
Nov 202434342
Jul 202444443
May 202444343
Feb 202434342
Dec 202344442
Aug 202333342
May 202333432

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

17 events

  1. Accreditation decision

    Following a site audit conducted on 18/03/2025 to 20/03/2025, the Commission made a decision on 23/04/2025 to re-accredit this service. The period of accreditation of the service will expire on 14/06/2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 18/03/2025 to 20/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 02/07/2024 to 03/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 19 March 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 12 December 2023 to 13 December 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 07 February 2023 to 08 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 06 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Accreditation decision

    Following a site audit conducted on 17 May 2022 to 19 May 2022, the Commission made a decision on 14 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 14 June 2025.

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  9. Site audit Performance Report

    A site audit was conducted with this service on 17 May 2022 to 19 May 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 July 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 January 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  12. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 July 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  13. Compliance update

    Following an assessment contact conducted on 08 January 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  14. Non-compliance update

    Following an assessment contact conducted on 04 September 2019 to 05 September 2019, the Commission made a decision that the approved provider of the service is non-compliant with one requirement of the Aged Care Quality Standards.

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  15. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 January 2021.

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  16. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 January 2018.

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  17. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.