Bill Newton VC Gardens

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ResidentialRSL LifeCare LimitedSite ARCH-04075Service rsl lifecare limited::bill newton vc gardens::dubbo::2830

Overview

Care typeResidential
Operational places60
RegionDubbo - West (SA2)

Location

Dubbo - West (SA2)

28 A Lansdowne Drive, DUBBO, NSW, 2830

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing4
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645344
Feb 202645343
Oct 202544343
Aug 202544344
May 202534234
Jan 202534333
Nov 202434333
Jul 202434234
May 202434133
Feb 202434233
Dec 202344334
Aug 202333333
May 202333333

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
22 Dec 2022Site AuditConsumer dignity and choiceCompliant
22 Dec 2022Site AuditOngoing assessment and planning with consumersCompliant
22 Dec 2022Site AuditPersonal care and clinical careCompliant
22 Dec 2022Site AuditServices and supports for daily livingCompliant
22 Dec 2022Site AuditOrganisation’s service environmentCompliant
22 Dec 2022Site AuditFeedback and complaintsCompliant
22 Dec 2022Site AuditHuman resourcesCompliant
22 Dec 2022Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Following a site audit conducted on 08 November 2022 to 10 November 2022, the Commission made a decision on 22 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 16 February 2026.

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  2. Site Audit

    Prepared by K. Spurrell

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  3. Site audit Performance Report

    A site audit was conducted with this service on 08 November 2022 to 10 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Accreditation decision

    Following a site audit conducted on 22 June 2021 to 25 June 2021, the Commission made a decision on 16 August 2021 to re-accredit this service. The period of accreditation of the service will expire on 16 February 2023.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 22 June 2021 to 25 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 March 2021.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 03 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Accreditation decision

    Following a site audit conducted on 4 to 7 February 2020, the Commission made a decision on 14 March 2020 to re-accredit this service. The period of accreditation of the service will expire on 15 September 2020. The Performance Report is attached.

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  10. Assessment

    This is a new home and is accredited for one year until 15 March 2020. We made the decision on 08 March 2019.

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Regulatory actions

0 recorded

No regulatory actions recorded.