Bill McKenzie Gardens

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ResidentialRSL LifeCare LimitedSite ARCH-04084Service rsl lifecare limited::bill mckenzie gardens::page::2614

Overview

Care typeResidential
Operational places139
RegionPage (SA2)

Location

Page (SA2)

23 Burkitt Street, PAGE, ACT, 2614

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645442
Feb 202645542
Oct 202545342
Aug 202535232
May 202535232
Jan 202535233
Nov 202445333
Jul 202445343
May 202445342
Feb 202445343
Dec 202345343
Aug 202345342
May 202335232

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
29 May 2023Site AuditConsumer dignity and choiceCompliant
29 May 2023Site AuditOngoing assessment and planning with consumersCompliant
29 May 2023Site AuditPersonal care and clinical careCompliant
29 May 2023Site AuditServices and supports for daily livingCompliant
29 May 2023Site AuditOrganisation’s service environmentCompliant
29 May 2023Site AuditFeedback and complaintsCompliant
29 May 2023Site AuditHuman resourcesCompliant
29 May 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Following a site audit conducted on 07 March 2023 to 09 March 2023, the Commission made a decision on 29 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 29 May 2026.

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  2. Site Audit

    Prepared by J. Howard

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  3. Site audit Performance Report

    A site audit was conducted with this service on 07 March 2023 to 09 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 24 August 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 24 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 24 August 2022.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 24 August 2019.

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  8. Assessment
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  9. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.