Arthur Blackburn VC Gardens

active
ResidentialRSL LifeCare LimitedSite ARCH-04066Service rsl lifecare limited::arthur blackburn vc gardens::port macquarie::2444

Overview

Care typeResidential
Operational places80
RegionPort Macquarie - South (SA2)

Location

Port Macquarie - South (SA2)

821 Ocean Drive, PORT MACQUARIE, NSW, 2444

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645245
Feb 202645345
Oct 202544354
Aug 202544352
May 202544253
Jan 202544353
Nov 202444343
Jul 202444343
May 202434342
Feb 202434142
Dec 202344442
Aug 202333333
May 202333333

Compliance findings

18 recorded

DateTypeRequirementSeverityFindingStatus
15 Oct 2024Assessment contact (performance assessment) – siteConsumer dignity and choiceNot applicable
15 Oct 2024Assessment contact (performance assessment) – siteOrganisational governanceNot applicable
15 Oct 2024Assessment contact (performance assessment) – siteHuman resourcesNot applicable
15 Oct 2024Assessment contact (performance assessment) – siteFeedback and complaintsNot applicable
15 Oct 2024Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
15 Apr 2024Assessment contact (performance assessment) – siteOrganisational governance NotCompliant
15 Apr 2024Assessment contact (performance assessment) – siteConsumer dignity and choice NotCompliant
15 Apr 2024Assessment contact (performance assessment) – sitePersonal care and clinical care NotCompliant
15 Apr 2024Assessment contact (performance assessment) – siteFeedback and complaints NotCompliant
15 Apr 2024Assessment contact (performance assessment) – siteHuman resources NotCompliant
15 Dec 2022Site AuditServices and supports for daily livingCompliant
15 Dec 2022Site AuditPersonal care and clinical careCompliant
15 Dec 2022Site AuditOngoing assessment and planning with consumersCompliant
15 Dec 2022Site AuditConsumer dignity and choiceCompliant
15 Dec 2022Site AuditHuman resourcesCompliant
15 Dec 2022Site AuditOrganisational governanceCompliant
15 Dec 2022Site AuditFeedback and complaintsCompliant
15 Dec 2022Site AuditOrganisation’s service environmentCompliant

Accreditation & assessment timeline

17 events

  1. Assessment contact (performance assessment) – site

    Prepared by M Wyborn

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 02 September 2024 to 03 September 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Assessment contact (performance assessment) – site

    Prepared by Therese Solomon

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 20 February 2024 to 22 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 17 October 2022 to 19 October 2022, the Commission made a decision on 15 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 15 December 2025.

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  6. Site Audit

    Prepared by James Howard

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 11 June 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Site audit Performance Report

    A site audit was conducted with this service on 17 October 2022 to 19 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 11 December 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 11 June 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Assessment contact Performance Report

    An assessment contact was conducted with this service on 03 March 2021 to 04 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  12. Accreditation decision

    Following a site audit conducted on 6 October 2020 to 9 October 2020, the Commission made a decision on 16 November 2020 to re-accredit this service for a further period. The decision on the service’s accreditation period was affirmed following reconsideration on 13 December 2020. The period of accreditation of the service will expire on 11 December 2021.

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  13. Accreditation decision

    Following a site audit conducted on 6 October 2020 to 9 October 2020, the Commission made a decision on 16 November 2020 to re-accredit this service for a further period. The decision on the service’s accreditation period was affirmed following reconsideration on 13 December 2020. The period of accreditation of the service will expire on 11 December 2021.

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  14. Site audit Performance Report

    A site audit was conducted with this service on 06 October 2020 to 09 October 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  15. Assessment contact Performance Report

    An assessment contact was conducted with this service on 01 July 2020 to 02 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  16. Accreditation decision

    Following a site audit conducted on 28 to 31 January 2020, the Commission made a decision on 4 March 2020 to re-accredit this service. The period of accreditation of the service will expire on 11 December 2020. The Performance Report is attached.

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  17. Assessment

    This is a new home and is accredited for one year until 11 March 2020. We made the decision on 03 March 2019.

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Regulatory actions

0 recorded

No regulatory actions recorded.