Agris Hutrof House

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ResidentialRSL LifeCare LimitedSite ARCH-04072Service rsl lifecare limited::agris hutrof house::thirlmere::2572

Overview

Care typeResidential
Operational places65
RegionPicton - Tahmoor - Buxton (SA2)

Location

Picton - Tahmoor - Buxton (SA2)

25 Estonian Road, THIRLMERE, NSW, 2572

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 3Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience3
Staffing4
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645234
Feb 202645433
Oct 202545333
Aug 202545333
May 202535322
Jan 202535223
Nov 202435124
Jul 202435324
May 202445344
Feb 202445343
Dec 202345242
Aug 202345243
May 202335332

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
01 Apr 2025Assessment contact (performance assessment) – siteOngoing assessment and planning with consumersNot applicable
01 Apr 2025Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
01 Apr 2025Assessment contact (performance assessment) – siteOrganisational governanceNot applicable
20 July 2023Site AuditConsumer dignity and choiceCompliant
20 July 2023Site AuditOngoing assessment and planning with consumersCompliant
20 July 2023Site AuditPersonal care and clinical careCompliant
20 July 2023Site AuditServices and supports for daily livingCompliant
20 July 2023Site AuditOrganisation’s service environmentCompliant
20 July 2023Site AuditFeedback and complaintsCompliant
20 July 2023Site AuditHuman resourcesCompliant
20 July 2023Site AuditOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Assessment contact (performance assessment) – site

    Prepared by M Glenn

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 12 March 2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Following a site audit conducted on 14 June 2023 to 16 June 2023, the Commission made a decision on 20 July 2023 to re-accredit this service. The period of accreditation of the service will expire on 20 July 2026.

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  4. Site Audit

    Prepared by P. Sequeira

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  5. Site audit Performance Report

    A site audit was conducted with this service on 14 June 2023 to 16 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Accreditation decision

    Following a site audit conducted on 23 January 2019 to 24 January 2019, the Commission made a decision 27 February 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 10 February 2022. The period of accreditation of the service will expire on 25 September 2023.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 March 2022.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 July 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 25 March 2019. The reconsideration decision and audit report is attached.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 July 2018.

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  10. Assessment
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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.