Resthaven Port Elliot

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ResidentialResthaven IncSite ARCH-03688Service resthaven inc::resthaven port elliot::port elliot::5212

Overview

Care typeResidential
Operational places94
RegionGoolwa - Port Elliot (SA2)

Location

Goolwa - Port Elliot (SA2)

3 Frederik Street, PORT ELLIOT, SA, 5212

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 3Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645443
Feb 202645543
Oct 202545433
Aug 202534333
May 202534433
Jan 202534333
Nov 202434332
Jul 202444443
May 202444443
Feb 202444343
Dec 202334342
Aug 202333342
May 202333432

Compliance findings

10 recorded

DateTypeRequirementSeverityFindingStatus
28 Oct 2024Accreditation decisionOrganisational governanceCompliant
28 Oct 2024Accreditation decisionFeedback and complaintsCompliant
28 Oct 2024Accreditation decisionHuman resourcesCompliant
28 Oct 2024Accreditation decisionConsumer dignity and choiceCompliant
28 Oct 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
28 Oct 2024Accreditation decisionPersonal care and clinical careCompliant
28 Oct 2024Accreditation decisionServices and supports for daily livingCompliant
28 Oct 2024Accreditation decisionOrganisation’s service environmentCompliant
08 Nov 2022Assessment Contact - SitePersonal care and clinical careNot applicable
08 Nov 2022Assessment Contact - SiteConsumer dignity and choiceNot applicable

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Prepared by P. Wallner

    Following a site audit conducted on 18/09/2024 to 20/09/2024, the Commission made a decision on 28/10/2024 to re-accredit this service. The period of accreditation of the service will expire on 23/02/2028.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 18 September 2024 to 20 September 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment Contact - Site

    Prepared by M Glenn

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 05 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 30 November 2021 to 02 December 2021, the Commission made a decision on 23 February 2022 to re-accredit this service. The period of accreditation of the service will expire on 23 February 2025.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 30 November 2021 to 02 December 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 11 May 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 11 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Compliance update

    Following an assessment contact conducted on 24 September 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  10. Non-compliance update

    Following an assessment contact conducted on 04 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirement of the Aged Care Quality Standards.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 11 May 2021.

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  12. Assessment

    This is a new home and is accredited for one year until 11 May 2016. We made the decision on 11 May 2015.

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Regulatory actions

0 recorded

No regulatory actions recorded.