Resthaven Mitcham

active
ResidentialResthaven IncSite ARCH-03689Service resthaven inc::resthaven mitcham::kingswood::5062

Overview

Care typeResidential
Operational places118
RegionMitcham (SA) (SA2)

Location

Mitcham (SA) (SA2)

17 Hill Street, KINGSWOOD, SA, 5062

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645333
Feb 202645433
Oct 202545333
Aug 202545353
May 202545453
Jan 202545453
Nov 202445453
Jul 202445352
May 202435332
Feb 202445433
Dec 202345432
Aug 202345432
May 202335322

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
30 June 2023Accreditation decisionConsumer dignity and choiceCompliant
30 June 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
30 June 2023Accreditation decisionPersonal care and clinical careCompliant
30 June 2023Accreditation decisionServices and supports for daily livingCompliant
30 June 2023Accreditation decisionOrganisation’s service environmentCompliant
30 June 2023Accreditation decisionFeedback and complaintsCompliant
30 June 2023Accreditation decisionHuman resourcesCompliant
30 June 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Prepared by M. Nassif

    Following a site audit conducted on 22 May 2023 to 24 May 2023, the Commission made a decision on 30 June 2023 to re-accredit this service. The period of accreditation of the service will expire on 30 June 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 22 May 2023 to 24 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 09 September 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 07 July 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Assessment contact Performance Report

    An assessment contact was conducted with this service on 11 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  6. Assessment contact Performance Report

    An assessment contact was conducted with this service on 07 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  7. Accreditation decision

    Following a site audit conducted on 11 to 13 December 2013, the Commission made a decision on 24 January 2020 to re-accredit this service. The period of accreditation of the service will expire on 9 March 2023. The Performance Report is attached.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for five years until 09 March 2020.

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  9. Assessment
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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.