Bayview Haven

83 Wellington Road, PORTLAND, VIC, 3305

1. Assessment contact (performance assessment) – siteNov 19, 2024

   Prepared by M Murray

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2. Assessment contact Performance ReportOct 23, 2024

   An assessment contact was conducted with this service on 22/10/2024 to 23/10/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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3. Assessment Contact - SiteOct 2, 2023

   Prepared by N Eastwood

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   AI report insightsAI-extracted · qwen2.5:32b

   The performance report for Bupa Portland highlights non-compliance in Standards 3 (Personal care and clinical care) and 7 (Human resources). Standard 4 (Services and supports for daily living) was initially found non-compliant but is now compliant due to the provider's actions. The report identifies areas for improvement, particularly around pain management, wound care, diabetes management, workforce planning, and addressing staff shortages.

   Standard 3 Personal care and clinical careNon-compliant

   The service was found non-compliant due to inconsistencies in pain management, wound care, diabetes management, and documentation.

   • Not met Requirement 3(3)(a) — Pain management, wound and diabetes care were not always provided in line with best practice. Documentation was inconsistent, and there was a lack of senior clinical oversight.

   Risks: Consumers reported experiencing pain due to inadequate pain assessment and evaluation of as required medication.; Wound management and documentation were incomplete, impacting the quality of care provided.

   Recommendations: Improve wound management documentation and ensure consistency between care plans and handover information.; Continue ongoing education, charting reviews, and improvement to care planning documentation.

   Standard 4 Services and supports for daily livingCompliant

   The service was initially found non-compliant but is now compliant due to the provider's actions to address concerns.

   • Met Requirement 4(3)(a) — Provider has implemented several actions including adjustments to activity timetables and additional continuous improvement initiatives.

   Standard 7 Human resourcesNon-compliant

   The service was found non-compliant due to ongoing staff shortages impacting the quality of care.

   • Not met Requirement 7(3)(a) — Consumers experienced long waits for assistance and there was not enough staff to meet their individual needs.

   Risks: Staff shortages directly impacted the quality of care, including reducing preferred shower routines and limiting access to activities.

   Recommendations: Continue strategies to attract and retain staff.; Evaluate the effectiveness of proposed actions over additional time.

   Standard 1 Quality of lifeNot applicable

   Standard 2 ChoiceNot applicable

   Standard 5 Health, safety and wellbeingNot applicable

   Standard 6 Leadership and governanceNot applicable

   Standard 8 Management of complaints, incidents and adverse eventsNot applicable

   Generated by qwen2.5:32b on 12 June 2026 from the published Performance Report. AI output — may contain errors; verify against the source document and the official findings above.

4. Assessment contact Performance ReportAug 24, 2023

   An assessment contact was conducted with this service on 24 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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5. Accreditation decisionMar 28, 2023

   Following a site audit conducted on 20 February 2023 to 23 February 2023, the Commission made a decision on 28 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 28 March 2026.

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6. Site AuditMar 28, 2023

   Prepared by L Glass

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7. Site audit Performance ReportFeb 23, 2023

   A site audit was conducted with this service on 20 February 2023 to 23 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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8. Assessment contact Performance ReportNov 3, 2021

   An assessment contact was conducted with this service on 03 November 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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9. Accreditation decisionMay 18, 2021

   Following a site audit conducted on 16 March 2021 to 18 March 2021, the Commission made a decision on 18 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 18 May 2023.

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10. Site audit Performance ReportMar 18, 2021

    A site audit was conducted with this service on 16 March 2021 to 18 March 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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11. Exceptional CircumstancesNov 30, 2020

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 13 June 2021.

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12. Assessment contact Performance ReportSep 11, 2020

    An assessment contact was conducted with this service on 11 September 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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13. Compliance updateJan 15, 2020

    Following an assessment contact conducted on 15 January 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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14. Serious risk decisionSep 5, 2019

    Following an assessment contact conducted on 4 and 5 September 2019, a delegate of the Aged Care Quality and Safety Commissioner made a finding that Bupa Aged Care Australia Pty Ltd failed to meet three Aged Care Quality Standards (Quality Standards) in relation to Bupa Portland. On 26 September 2019 a decision was made that failure to meet three Quality Standards has placed the safety, health or well-being of aged care consumers of the service at serious risk. The Department of Health has been notified of the risk. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time. The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

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15. AssessmentSep 20, 2017

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 December 2020.

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16. AssessmentSep 17, 2014

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 13 December 2017.

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17. AssessmentSep 21, 2011
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No regulatory actions recorded.