Cumberland Manor

active
ResidentialPrimary Caring Pty LtdSite ARCH-03163Service primary caring pty ltd::cumberland manor::north sunshine::3020

Overview

Care typeResidential
Operational places74
RegionSunshine North (SA2)

Location

Sunshine North (SA2)

25-27 Wiltshire Street, NORTH SUNSHINE, VIC, 3020

Star ratings

Latest — May 2026

May 2023 — 2Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance4
Quality measures5
Residents' experience3
Staffing1
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202634531
Feb 202644442
Oct 202544343
Aug 202544443
May 202544443
Jan 202544543
Nov 202444343
Jul 202444442
May 202433334
Feb 202433432
Dec 202333432
Aug 202333432
May 202322532

Compliance findings

0 recorded

No findings recorded.

Accreditation & assessment timeline

13 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 26/08/2024 to 26/08/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Following a site audit conducted on 23 November 2022 to 25 November 2022, the Commission made a decision on 11 January 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 January 2026.

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  3. Site audit Performance Report

    A site audit was conducted with this service on 23 November 2022 to 25 November 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 20 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 April 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 23 February 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment contact Performance Report

    An assessment contact was conducted with this service on 02 November 2020 to 04 November 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  9. Non-compliance update

    Following an assessment contact conducted on 7 January 2020, the Commission made a decision on 31 January 2020 that the approved provider of the service is non-compliant with four requirements of the Quality Standards.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 October 2021.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 October 2018.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.