Harbourside Residential Care
activeOverview
Location
Nelson Bay Peninsula (SA2)
89 SHOAL BAY Road, SHOAL BAY, NSW, 2315
Star ratings
Latest — May 2026
Compliance findings
16 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 23 Aug 2024 | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 23 Aug 2024 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 23 Aug 2024 | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 23 Aug 2024 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 23 Aug 2024 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 23 Aug 2024 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 23 Aug 2024 | Accreditation decision | – | – | Human resources | Compliant |
| 23 Aug 2024 | Accreditation decision | – | – | Organisational governance | Compliant |
| 08 Dec 2022 | Accreditation decision | – | – | Consumer dignity and choice | Non-compliant |
| 08 Dec 2022 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Non-compliant |
| 08 Dec 2022 | Accreditation decision | – | – | Personal care and clinical care | Non-compliant |
| 08 Dec 2022 | Accreditation decision | – | – | Services and supports for daily living | Non-compliant |
| 08 Dec 2022 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 08 Dec 2022 | Accreditation decision | – | – | Feedback and complaints | Non-compliant |
| 08 Dec 2022 | Accreditation decision | – | – | Human resources | Non-compliant |
| 08 Dec 2022 | Accreditation decision | – | – | Organisational governance | Non-compliant |
Accreditation & assessment timeline
12 events
- Accreditation decision
Following a site audit conducted on 16 July 2024 to 19 July 2024, the Commission made a decision on 23 August 2024 to re-accredit this service. The period of accreditation of the service will expire on 08 December 2027.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 16/07/2024 to 19/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Assessment contact Performance Report
An assessment contact was conducted with this service on 15 August 2023 to 16 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗ - Accreditation decision
Following a site audit conducted on 25 October 2022 to 28 October 2022, the Commission made a decision on 08 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 08 December 2024.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 25 October 2022 to 28 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 18 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 March 2021.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 March 2018.
source ↗ - Assessmentsource ↗
Regulatory actions
0 recorded
No regulatory actions recorded.