CareGraph

Port Stephens Veterans and Citizens Aged Care Ltd

active
RegisteredABN 35871085128Provider port stephens veterans and citizens aged care ltd

Registration

ACQSC Provider Register (Aged Care Act 2024)

RegisteredRegistered 01 Nov 2025 → 28 Nov 2028

  • Category 1 - Home and community services

    Home maintenance and repairsDomestic assistanceTransportMeals

  • Category 2 - Assistive technology and home modifications

    Home adjustmentsEquipment and products

  • Category 3 - Advisory and support services

    Social support and community engagementHoarding and squalor assistance

  • Category 4 - Personal care and care support in the home or community (including respite)

    Restorative care managementTherapeutic services for independent livingHome or community general respiteAllied health and therapyCommunity cottage respiteNutritionCare managementPersonal care

  • Category 5 - Nursing and transition care

    Nursing care

  • Category 6 - Residential care (including respite)

    Residential clinical careResidential accommodationResidential non-clinical careResidential everyday living

Services

2 recorded

  • Harbourside Home Care

    Home Care0 placesNelson Bay Peninsula (SA2)

    89 A Shoal Bay Road, SHOAL BAY, NSW, 2315

  • Harbourside Residential Care

    Residential151 placesNelson Bay Peninsula (SA2)

    89 SHOAL BAY Road, SHOAL BAY, NSW, 2315

    ★ 4 overall May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 4, quality 3, experience 4, staffing 3)

Service locations

2 mapped

Compliance findings

16 recorded

DateServiceTypeRequirementSeverityFindingStatus
23 Aug 2024Harbourside Residential CareAccreditation decision––Organisational governanceCompliant
23 Aug 2024Harbourside Residential CareAccreditation decision––Human resourcesCompliant
23 Aug 2024Harbourside Residential CareAccreditation decision––Feedback and complaintsCompliant
23 Aug 2024Harbourside Residential CareAccreditation decision––Organisation’s service environmentCompliant
23 Aug 2024Harbourside Residential CareAccreditation decision––Services and supports for daily livingCompliant
23 Aug 2024Harbourside Residential CareAccreditation decision––Personal care and clinical careCompliant
23 Aug 2024Harbourside Residential CareAccreditation decision––Ongoing assessment and planning with consumersCompliant
23 Aug 2024Harbourside Residential CareAccreditation decision––Consumer dignity and choiceCompliant
08 Dec 2022Harbourside Residential CareAccreditation decision––Organisational governanceNon-compliant
08 Dec 2022Harbourside Residential CareAccreditation decision––Human resourcesNon-compliant
08 Dec 2022Harbourside Residential CareAccreditation decision––Feedback and complaintsNon-compliant
08 Dec 2022Harbourside Residential CareAccreditation decision––Organisation’s service environmentCompliant
08 Dec 2022Harbourside Residential CareAccreditation decision––Services and supports for daily livingNon-compliant
08 Dec 2022Harbourside Residential CareAccreditation decision––Personal care and clinical careNon-compliant
08 Dec 2022Harbourside Residential CareAccreditation decision––Ongoing assessment and planning with consumersNon-compliant
08 Dec 2022Harbourside Residential CareAccreditation decision––Consumer dignity and choiceNon-compliant

Accreditation & assessment timeline

12 events

  1. Accreditation decision

    Harbourside Residential Care

    Prepared by P. Wallner

    Following a site audit conducted on 16 July 2024 to 19 July 2024, the Commission made a decision on 23 August 2024 to re-accredit this service. The period of accreditation of the service will expire on 08 December 2027.

    source ↗
  2. Site audit Performance Report

    Harbourside Residential Care

    A site audit was conducted with this service on 16/07/2024 to 19/07/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  3. Assessment contact Performance Report

    Harbourside Residential Care

    An assessment contact was conducted with this service on 15 August 2023 to 16 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

    source ↗
  4. Accreditation decision

    Harbourside Residential Care

    Prepared by M Wyborn

    Following a site audit conducted on 25 October 2022 to 28 October 2022, the Commission made a decision on 08 December 2022 to re-accredit this service. The period of accreditation of the service will expire on 08 December 2024.

    source ↗
  5. Site audit Performance Report

    Harbourside Residential Care

    A site audit was conducted with this service on 25 October 2022 to 28 October 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  6. Exceptional Circumstances

    Harbourside Residential Care

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 18 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  7. Exceptional Circumstances

    Harbourside Residential Care

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  8. Exceptional Circumstances

    Harbourside Residential Care

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  9. Exceptional Circumstances

    Harbourside Residential Care

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  10. Assessment

    Harbourside Residential Care

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 March 2021.

    source ↗
  11. Assessment

    Harbourside Residential Care

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 March 2018.

    source ↗
  12. Assessment

    Harbourside Residential Care

    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.