Melaleuca Aged Care
activeOverview
Location
Phillip Island (SA2)
1 Watchorn Road, COWES, VIC, 3922
Star ratings
Latest — May 2026
Compliance findings
8 recorded
| Date | Type | Requirement | Severity | Finding | Status |
|---|---|---|---|---|---|
| 12 Dec 2024 | Accreditation decision | – | – | Consumer dignity and choice | Compliant |
| 12 Dec 2024 | Accreditation decision | – | – | Ongoing assessment and planning with consumers | Compliant |
| 12 Dec 2024 | Accreditation decision | – | – | Personal care and clinical care | Compliant |
| 12 Dec 2024 | Accreditation decision | – | – | Services and supports for daily living | Compliant |
| 12 Dec 2024 | Accreditation decision | – | – | Organisation’s service environment | Compliant |
| 12 Dec 2024 | Accreditation decision | – | – | Feedback and complaints | Compliant |
| 12 Dec 2024 | Accreditation decision | – | – | Human resources | Compliant |
| 12 Dec 2024 | Accreditation decision | – | – | Organisational governance | Compliant |
Accreditation & assessment timeline
11 events
- Accreditation decision
Following a site audit conducted on 12/11/2024 to 14/11/2024, the Commission made a decision on 12/12/2024 to re-accredit this service. The period of accreditation of the service will expire on 18/04/2028.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 12/11/2024 to 14/11/2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Accreditation decision
Following a site audit conducted on 02 August 2022 to 04 August 2022, the Commission made a decision on 18 October 2022 to re-accredit this service. The period of accreditation of the service will expire on 18 April 2025.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 18 April 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Site audit Performance Report
A site audit was conducted with this service on 02 August 2022 to 04 August 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
source ↗ - Exceptional Circumstances
During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 18 October 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.
source ↗ - Assessment
Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 October 2021.
source ↗ - Assessment
Following an audit we decided that this home met 43 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 18 October 2018.
source ↗ - Assessmentsource ↗
- Assessmentsource ↗
- Assessment contact Performance Report
An assessment contact was conducted with this service on 11 July 2023 to 12 July 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
source ↗
Regulatory actions
0 recorded
No regulatory actions recorded.