Ozcare Parkwood Gardens

active
ResidentialOzcareSite ARCH-04565Service ozcare::ozcare parkwood gardens::labrador::4215

Overview

Care typeResidential
Operational places144
RegionLabrador (SA2)

Location

Labrador (SA2)

100 Usher Avenue, LABRADOR, QLD, 4215

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645242
Feb 202645343
Oct 202545343
Aug 202545343
May 202545343
Jan 202545443
Nov 202445443
Jul 202445343
May 202445343
Feb 202445242
Dec 202345342
Aug 202345442
May 202335332

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
30 July 2024Accreditation decisionConsumer dignity and choiceCompliant
30 July 2024Accreditation decisionOngoing assessment and planning with consumersCompliant
30 July 2024Accreditation decisionPersonal care and clinical careCompliant
30 July 2024Accreditation decisionServices and supports for daily livingCompliant
30 July 2024Accreditation decisionOrganisation’s service environmentCompliant
30 July 2024Accreditation decisionFeedback and complaintsCompliant
30 July 2024Accreditation decisionHuman resourcesCompliant
30 July 2024Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Prepared by Katherine Richards

    Following a site audit conducted on 19/06/2024 to 21/06/2024, the Commission made a decision on 30/07/2024 to re-accredit this service. The period of accreditation of the service will expire on 09/09/2027

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  2. Site audit Performance Report

    A site audit was conducted with this service on 19 June 2024 to 21 June 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 30 August 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Following a site audit conducted on 08 June 2021 to 10 June 2021, the Commission made a decision on 23 July 2021 to re-accredit this service. The period of accreditation of the service will expire on 09 September 2024.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 08 June 2021 to 10 June 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Serious risk decision

    On 6 December 2018 a delegate of the CEO of the Australian Aged Care Quality Agency made a decision in relation to Ozcare Parkwood Gardens that failure to meet one expected outcome in the Accreditation Standards has placed the safety, health or wellbeing of a care recipient of the service at serious risk. An assessment contact was conducted on 8 February 2019 at Ozcare Parkwood Gardens to monitor the service’s progress. The Aged Care Quality and Safety Commission found the service complies with all Accreditation Standards. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

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  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 09 September 2021.

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  8. Assessment

    Following an audit we decided that this home met 41 of the 44 expected outcomes of the Accreditation Standards and would be accredited for two years until 09 September 2018.

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  9. Assessment
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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.