Ozcare Mackay

active

ResidentialOzcareSite ARCH-04575Service ozcare::ozcare mackay::west mackay::4740

Overview

ProviderOzcare

Care typeResidential

Operational places120

RegionOoralea - Bakers Creek (SA2)

Location

Ooralea - Bakers Creek (SA2)

15 Charlotte Street, WEST MACKAY, QLD, 4740

Star ratings

Latest — May 2026

3Overall

Compliance5

Quality measures1

Residents' experience4

Staffing2

Compared nationally

Rated higher than 0% of 2,211 rated services nationally.

Ratings over time (13 periods)

Period	Overall	Compliance	Quality	Experience	Staffing
May 2026	3	5	1	4	2
Feb 2026	4	4	4	4	3
Oct 2025	4	4	3	4	3
Aug 2025	4	4	3	3	4
May 2025	3	4	2	3	3
Jan 2025	3	4	3	3	3
Nov 2024	3	4	1	3	3
Jul 2024	3	4	1	3	4
May 2024	4	4	1	4	4
Feb 2024	3	3	3	4	3
Dec 2023	3	3	2	4	3
Aug 2023	3	3	2	4	3
May 2023	3	3	3	3	3

Compliance findings

8 recorded

Date	Type	Requirement	Severity	Finding	Status
09 Feb 2024	Accreditation decision	–	–	Consumer dignity and choice	Compliant
09 Feb 2024	Accreditation decision	–	–	Ongoing assessment and planning with consumers	Compliant
09 Feb 2024	Accreditation decision	–	–	Personal care and clinical care	Compliant
09 Feb 2024	Accreditation decision	–	–	Services and supports for daily living	Compliant
09 Feb 2024	Accreditation decision	–	–	Organisation’s service environment	Compliant
09 Feb 2024	Accreditation decision	–	–	Feedback and complaints	Compliant
09 Feb 2024	Accreditation decision	–	–	Human resources	Compliant
09 Feb 2024	Accreditation decision	–	–	Organisational governance	Compliant

Accreditation & assessment timeline

8 events

Accreditation decisionFeb 9, 2024
Prepared by Denise McDonald
Following a site audit conducted on 15 January 2024 to 17 January 2024, the Commission made a decision on 09 February 2024 to re-accredit this service. The period of accreditation of the service will expire on 18 May 2027.
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Site audit Performance ReportJan 17, 2024
A site audit was conducted with this service on 15 January 2024 to 17 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Assessment contact Performance ReportJun 27, 2023
An assessment contact was conducted with this service on 27 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Assessment contact Performance ReportMar 1, 2023
An assessment contact was conducted with this service on 28 February 2023 to 01 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionMay 18, 2021
Following a site audit conducted on 06 April 2021 to 09 April 2021, the Commission made a decision on 18 May 2021 to re-accredit this service. The period of accreditation of the service will expire on 18 May 2024.
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Site audit Performance ReportApr 9, 2021
A site audit was conducted with this service on 06 April 2021 to 09 April 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.
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Assessment contact Performance ReportSep 23, 2020
An assessment contact was conducted with this service on 23 September 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.
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Accreditation decisionJun 30, 2020
Following an application for accreditation, the Commission made a decision on 30 June 2020 to accredit this commencing service. The period of accreditation of the service will expire on 30 June 2021.
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Regulatory actions

0 recorded

No regulatory actions recorded.