Ozcare Keith Turnbull Place

active
ResidentialOzcareSite ARCH-04559Service ozcare::ozcare keith turnbull place::labrador::4215

Overview

Care typeResidential
Operational places137
RegionLabrador (SA2)

Location

Labrador (SA2)

52 Imperial Parade, LABRADOR, QLD, 4215

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 4May 2026 — 33Overall
Compliance5
Quality measures3
Residents' experience3
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 0% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202635332
Feb 202645333
Oct 202545433
Aug 202535332
May 202535332
Jan 202535133
Nov 202445433
Jul 202445342
May 202445343
Feb 202445343
Dec 202345344
Aug 202345444
May 202345333

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
27 Oct 2023Accreditation decisionConsumer dignity and choiceCompliant
27 Oct 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
27 Oct 2023Accreditation decisionPersonal care and clinical careCompliant
27 Oct 2023Accreditation decisionServices and supports for daily livingCompliant
27 Oct 2023Accreditation decisionOrganisation’s service environmentCompliant
27 Oct 2023Accreditation decisionFeedback and complaintsCompliant
27 Oct 2023Accreditation decisionHuman resourcesCompliant
27 Oct 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

10 events

  1. Accreditation decision

    Prepared by J. Howard

    Following a site audit conducted on 05 September 2023 to 07 September 2023, the Commission made a decision on 27 October 2023 to re-accredit this service. The period of accreditation of the service will expire on 11 March 2027.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 05 September 2023 to 07 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Following a site audit conducted on 04 June 2019 to 06 June 2019, the Commission made a decision on 08 July 2019 to re-accredit this service. The decision on the service’s accreditation period was varied following reconsideration on own initiative on 10 May 2022. The period of accreditation of the service will expire on 11 March 2024.

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  4. Compliance update

    Following an assessment contact conducted on 24 October 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  5. Serious risk decision

    Following an assessment contact conducted on 19-22 July 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Ozcare failed to meet one Aged Care Quality Standards (Quality Standards) in the in relation to Ozcare Keith Turnbull Place. On 27 August 2019 a decision was made that failure to meet four requirements of these Quality Standards has placed the safety, health or well-being of two aged care consumers of the service at serious risk. The Department of Health has been notified of the risk. Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time. The Aged Care Quality and Safety Commission will continue to monitor the performance of the service including through unannounced visits.

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  6. Non-compliance update

    Following an assessment contact conducted on 19 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 4 requirements of the Aged Care Quality Standards.

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  7. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 September 2022.

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  8. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 September 2019.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 11 September 2016.

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  10. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.