CareGraph

Aeralife Twin Parks

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ResidentialMilford Hall Pty LtdSite ARCH-03152Service milford hall pty ltd::aeralife twin parks::reservoir::3073

Overview

ProviderMilford Hall Pty Ltd
Care typeResidential
Operational places136
RegionReservoir - South East (SA2)

Location

Reservoir - South East (SA2)

33-45 Blake Street, RESERVOIR, VIC, 3073

Star ratings

Latest — May 2026

May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing5
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (5 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645335
Feb 202644335
Oct 202544335
Aug 202544434
May 202544335

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
31 July 2023Site Audit––Consumer dignity and choiceCompliant
31 July 2023Site Audit––Ongoing assessment and planning with consumersCompliant
31 July 2023Site Audit––Personal care and clinical careCompliant
31 July 2023Site Audit––Services and supports for daily livingCompliant
31 July 2023Site Audit––Organisation’s service environmentCompliant
31 July 2023Site Audit––Feedback and complaintsCompliant
31 July 2023Site Audit––Human resourcesCompliant
31 July 2023Site Audit––Organisational governanceCompliant

Accreditation & assessment timeline

13 events

  1. Accreditation decision

    Following a site audit conducted on 27 June 2023 to 30 June 2023, the Commission made a decision on 31 July 2023 to re-accredit this service. The period of accreditation of the service will expire on 31 July 2026.

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  2. Site Audit

    Prepared by M. Nassif

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  3. Site audit Performance Report

    A site audit was conducted with this service on 27 June 2023 to 30 June 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 November 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  5. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 30 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 30 November 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Assessment contact Performance Report

    An assessment contact was conducted with this service on 06 May 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  8. Assessment

    Decision regarding accreditation Following a review audit conducted on 08 December 2020 to 10 December 2020, the Commission made a decision on 27 January 2021 not to revoke the accreditation of this service. The period of accreditation of the service has not been varied and will expire on 30 May 2022.

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  9. Review audit Performance Report

    A review audit was conducted with this service on 08 December 2020 to 10 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the review audit.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 May 2022.

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  11. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 30 May 2019.

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  12. Assessment
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  13. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.