Bethany

active
ResidentialMercy Health and Aged Care Central Queensland LimitedSite ARCH-03593Service mercy health and aged care central queensland limited::bethany::the range::4700

Overview

Care typeResidential
Operational places196
RegionThe Range - Allenstown (SA2)

Location

The Range - Allenstown (SA2)

75 WARD Street, THE RANGE, QLD, 4700

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 22% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645333
Feb 202645333
Oct 202545342
Aug 202545143
May 202545143
Jan 202545243
Nov 202435233
Jul 202435132
May 202435332
Feb 202435232
Dec 202335131
Aug 202335231
May 202335231

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
23 Apr 2025Site AuditConsumer dignity and choiceCompliant
23 Apr 2025Site AuditOngoing assessment and planning with consumersCompliant
23 Apr 2025Site AuditPersonal care and clinical careCompliant
23 Apr 2025Site AuditServices and supports for daily livingCompliant
23 Apr 2025Site AuditOrganisation’s service environmentCompliant
23 Apr 2025Site AuditFeedback and complaintsCompliant
23 Apr 2025Site AuditHuman resourcesCompliant
23 Apr 2025Site AuditOrganisational governance NotCompliant

Accreditation & assessment timeline

12 events

  1. Assessment

    The Aged Care Quality and Safety Commission (the Commission) has monitored the provider’s progress in implementing improvements in the service to ensure compliance with the Aged Care Quality Standards. Based on the information submitted by the provider, as of 05/08/2025, the Commission is satisfied actions have been taken to address the non-compliance with the Aged Care Quality Standards. The Commission will continue to monitor the provider’s performance.

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  2. Accreditation decision

    Following a site audit conducted on 18/03/2025 to 20/03/2025, the Commission made a decision on 06/05/2025 to re-accredit this service. The period of accreditation of the service will expire on 24/06/2028.

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  3. Site Audit

    Prepared by J. Bayldon

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  4. Site audit Performance Report

    A site audit was conducted with this service on 18/03/2025 to 20/03/2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Accreditation decision

    Following a site audit conducted on 31 May 2022 to 02 June 2022, the Commission made a decision on 24 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 24 June 2025.

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  6. Site audit Performance Report

    A site audit was conducted with this service on 31 May 2022 to 02 June 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 September 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 20 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 September 2021.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 20 September 2018.

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  11. Assessment
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  12. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.