Brightwater Madeley

active
ResidentialBrightwater Care Group LimitedSite ARCH-03396Service brightwater care group limited::brightwater madeley::madeley::6065

Overview

Care typeResidential
Operational places110
RegionMadeley - Darch (SA2)

Location

Madeley - Darch (SA2)

95 Imperial Circuit, MADELEY, WA, 6065

Star ratings

Latest — May 2026

May 2023 — 2Aug 2023 — 2Dec 2023 — 2Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 2Jan 2025 — 3May 2025 — 3Aug 2025 — 3Oct 2025 — 4Feb 2026 — 3May 2026 — 33Overall
Compliance4
Quality measures1
Residents' experience3
Staffing3
Compared nationally2 services rated 111 services rated 22495 services rated 331,616 services rated 44130 services rated 55

Rated higher than 0% of 2,244 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202634133
Feb 202634333
Oct 202544334
Aug 202534333
May 202534333
Jan 202534433
Nov 202423322
Jul 202433323
May 202433223
Feb 202433323
Dec 202322323
Aug 202322322
May 202323123

Compliance findings

16 recorded

DateTypeRequirementSeverityFindingStatus
13 Mar 2024Site AuditConsumer dignity and choiceCompliant
13 Mar 2024Site AuditOngoing assessment and planning with consumersCompliant
13 Mar 2024Site AuditPersonal care and clinical careCompliant
13 Mar 2024Site AuditServices and supports for daily livingCompliant
13 Mar 2024Site AuditOrganisation’s service environmentCompliant
13 Mar 2024Site AuditFeedback and complaintsCompliant
13 Mar 2024Site AuditHuman resourcesCompliant
13 Mar 2024Site AuditOrganisational governanceCompliant
22 Mar 2023Site AuditConsumer dignity and choiceNon-compliant
22 Mar 2023Site AuditOngoing assessment and planning with consumersCompliant
22 Mar 2023Site AuditPersonal care and clinical careNon-compliant
22 Mar 2023Site AuditServices and supports for daily livingNon-compliant
22 Mar 2023Site AuditOrganisation’s service environmentCompliant
22 Mar 2023Site AuditFeedback and complaintsNon-compliant
22 Mar 2023Site AuditHuman resourcesNon-compliant
22 Mar 2023Site AuditOrganisational governanceNon-compliant

Accreditation & assessment timeline

21 events

  1. Assessment contact Performance Report

    An assessment contact was conducted with this service on 15 January 2025. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  2. Accreditation decision

    Following a site audit conducted on 13 February 2024 to 15 February 2024, the Commission made a decision on 14 March 2024 to re-accredit this service. The period of accreditation of the service will expire on 08 June 2026.

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  3. Site Audit

    Prepared by M Glenn

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  4. Site audit Performance Report

    A site audit was conducted with this service on 13 February 2024 to 15 February 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Accreditation decision

    Following a site audit conducted on 31 January 2023 to 03 February 2023, the Commission made a decision on 22 March 2023 to re-accredit this service. The period of accreditation of the service will expire on 08 June 2024.

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  6. Site Audit

    Prepared by K. Rochow

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  7. Site audit Performance Report

    A site audit was conducted with this service on 31 January 2023 to 03 February 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Accreditation decision

    Following a site audit conducted on 19 April 2022 to 21 April 2022, the Commission made a decision on 08 June 2022 to re-accredit this service. The period of accreditation of the service will expire on 08 June 2023.

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  9. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 November 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  10. Site audit Performance Report

    A site audit was conducted with this service on 19 April 2022 to 21 April 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  11. Assessment contact Performance Report

    An assessment contact was conducted with this service on 10 August 2021 to 11 August 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  12. Assessment contact Performance Report

    An assessment contact was conducted with this service on 19 January 2021 to 21 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  13. Accreditation decision

    Following a site audit conducted on 28 July 2020 to 30 July 2020, the Commission made a decision on 07 September 2020 to re-accredit this service. The period of accreditation of the service will expire on 21 May 2022.

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  14. Site audit Performance Report

    A site audit was conducted with this service on 28 July 2020 to 30 July 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  15. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 21 November 2020. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  16. Compliance update

    Following an assessment contact conducted on 02 December 2019, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  17. Non-compliance update

    Following an assessment contact conducted on 04 October 2019, the Commission made a decision that the approved provider of the service is non-compliant with 1 requirement of the Aged Care Quality Standards.

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  18. Non-compliance update

    Following an assessment contact conducted on 03 July 2019, the Commission made a decision that the approved provider of the service is non-compliant with 2 requirements of the Aged Care Quality Standards.

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  19. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 May 2020.

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  20. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 21 May 2017.

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  21. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.