Willoughby Retirement Community Association

active
RegisteredABN 60001838777Provider willoughby retirement community association

Registration

ACQSC Provider Register (Aged Care Act 2024)

RegisteredRegistered 01 Nov 202528 Oct 2028

  • Category 6 - Residential care (including respite)

    Residential accommodationResidential clinical careResidential non-clinical careResidential everyday living

Services

1 recorded

  • Willoughby Retirement Community Hostel

    Residential40 placesChatswood - East (SA2)

    1 Warrah Street, CHATSWOOD, NSW, 2067

    5 overall May 2023 — 5Aug 2023 — 5Dec 2023 — 5Feb 2024 — 5May 2024 — 5Jul 2024 — 5Nov 2024 — 5Jan 2025 — 5May 2025 — 5Aug 2025 — 4Oct 2025 — 5Feb 2026 — 5May 2026 — 5 (compliance 5, quality 4, experience 5, staffing 5)

Service locations

1 mapped

Compliance findings

8 recorded

DateServiceTypeRequirementSeverityFindingStatus
27 Oct 2024Willoughby Retirement Community HostelAccreditation decisionOrganisational governanceCompliant
27 Oct 2024Willoughby Retirement Community HostelAccreditation decisionHuman resourcesCompliant
27 Oct 2024Willoughby Retirement Community HostelAccreditation decisionFeedback and complaintsCompliant
27 Oct 2024Willoughby Retirement Community HostelAccreditation decisionOrganisation’s service environmentCompliant
27 Oct 2024Willoughby Retirement Community HostelAccreditation decisionServices and supports for daily livingCompliant
27 Oct 2024Willoughby Retirement Community HostelAccreditation decisionPersonal care and clinical careCompliant
27 Oct 2024Willoughby Retirement Community HostelAccreditation decisionOngoing assessment and planning with consumersCompliant
27 Oct 2024Willoughby Retirement Community HostelAccreditation decisionConsumer dignity and choiceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Willoughby Retirement Community Hostel

    Prepared by Patricia Golledge

    Following a site audit conducted on 25/09/2024 to 27/09/2024, the Commission made a decision on 27/10/2024 to re-accredit this service. The period of accreditation of the service will expire on 16/02/2028

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  2. Site audit Performance Report

    Willoughby Retirement Community Hostel

    A site audit was conducted with this service on 25 September 2024 to 27 September 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Accreditation decision

    Willoughby Retirement Community Hostel

    Following a site audit conducted on 01 December 2021 to 03 December 2021, the Commission made a decision on 16 February 2022 to re-accredit this service. The period of accreditation of the service will expire on 16 February 2025.

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  4. Site audit Performance Report

    Willoughby Retirement Community Hostel

    A site audit was conducted with this service on 01 December 2021 to 03 December 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  5. Exceptional Circumstances

    Willoughby Retirement Community Hostel

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 March 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  6. Exceptional Circumstances

    Willoughby Retirement Community Hostel

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 September 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  7. Assessment

    Willoughby Retirement Community Hostel

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 March 2021.

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  8. Assessment

    Willoughby Retirement Community Hostel

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 23 March 2018.

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  9. Assessment

    Willoughby Retirement Community Hostel

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Regulatory actions

0 recorded

No regulatory actions recorded.