Mission Australia

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RegisteredABN 15000002522Provider mission australia

Registration

ACQSC Provider Register (Aged Care Act 2024)

RegisteredRegistered 01 Nov 202528 Jan 2027

  • Category 6 - Residential care (including respite)

    Residential accommodationResidential clinical careResidential everyday livingResidential non-clinical care

Services

3 recorded

  • Annie Green Court

    Residential73 placesRedfern (SA2)

    47 Redfern Street, REDFERN, NSW, 2016

    4 overall May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 3, experience 3, staffing 3)

  • Benjamin Short Grove

    Residential60 placesOrange (SA2)

    130 Huntley Road, ORANGE, NSW, 2800

    4 overall May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 3, experience 4, staffing 4)

  • Charles Chambers Court

    Residential60 placesSurry Hills (SA2)

    11 Hunt Street, SURRY HILLS, NSW, 2010

    4 overall May 2023 — 3Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 4 (compliance 5, quality 5, experience 4, staffing 3)

Service locations

3 mapped

Compliance findings

19 recorded

DateServiceTypeRequirementSeverityFindingStatus
05 Mar 2024Benjamin Short GroveAssessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
05 Mar 2024Benjamin Short GroveAssessment contact (performance assessment) – siteServices and supports for daily livingNot applicable
05 Mar 2024Benjamin Short GroveAssessment contact (performance assessment) – siteHuman resourcesNot applicable
23 Apr 2023Annie Green CourtSite AuditServices and supports for daily livingCompliant
23 Apr 2023Annie Green CourtSite AuditOrganisation’s service environmentCompliant
23 Apr 2023Annie Green CourtSite AuditFeedback and complaintsCompliant
23 Apr 2023Annie Green CourtSite AuditHuman resourcesCompliant
23 Apr 2023Annie Green CourtSite AuditOrganisational governanceCompliant
23 Apr 2023Annie Green CourtSite AuditConsumer dignity and choiceCompliant
23 Apr 2023Annie Green CourtSite AuditOngoing assessment and planning with consumersCompliant
23 Apr 2023Annie Green CourtSite AuditPersonal care and clinical careCompliant
24 Nov 2022Benjamin Short GroveSite AuditConsumer dignity and choiceCompliant
24 Nov 2022Benjamin Short GroveSite AuditOngoing assessment and planning with consumersCompliant
24 Nov 2022Benjamin Short GroveSite AuditPersonal care and clinical careNon-compliant
24 Nov 2022Benjamin Short GroveSite AuditServices and supports for daily livingNon-compliant
24 Nov 2022Benjamin Short GroveSite AuditOrganisation’s service environmentCompliant
24 Nov 2022Benjamin Short GroveSite AuditFeedback and complaintsCompliant
24 Nov 2022Benjamin Short GroveSite AuditHuman resourcesNon-compliant
24 Nov 2022Benjamin Short GroveSite AuditOrganisational governanceCompliant

Accreditation & assessment timeline

31 events

  1. Assessment contact (performance assessment) – site

    Benjamin Short Grove

    Prepared by Katrina Platt

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  2. Assessment contact Performance Report

    Benjamin Short Grove

    An assessment contact was conducted with this service on 31 January 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Accreditation decision

    Annie Green Court

    Following a site audit conducted on 27 March 2023 to 29 March 2023, the Commission made a decision on 23 April 2023 to re-accredit this service. The period of accreditation of the service will expire on 23 April 2026.

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  4. Site Audit

    Annie Green Court

    Prepared by P. Sherin

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  5. Site audit Performance Report

    Annie Green Court

    A site audit was conducted with this service on 27 March 2023 to 29 March 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Accreditation decision

    Charles Chambers Court

    Following a site audit conducted on 03 January 2023 to 05 January 2023, the Commission made a decision on 10 February 2023 to re-accredit this service. The period of accreditation of the service will expire on 10 February 2026.

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  7. Site audit Performance Report

    Charles Chambers Court

    A site audit was conducted with this service on 03 January 2023 to 05 January 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  8. Accreditation decision

    Benjamin Short Grove

    Following a site audit conducted on 26 September 2022 to 29 September 2022, the Commission made a decision on 24 November 2022 to re-accredit this service. The period of accreditation of the service will expire on 24 November 2025.

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  9. Site Audit

    Benjamin Short Grove

    Prepared by M. Nassif

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  10. Exceptional Circumstances

    Charles Chambers Court

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 06 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  11. Exceptional Circumstances

    Benjamin Short Grove

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 25 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  12. Exceptional Circumstances

    Annie Green Court

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 26 May 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  13. Site audit Performance Report

    Benjamin Short Grove

    A site audit was conducted with this service on 26 September 2022 to 29 September 2022. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  14. Exceptional Circumstances

    Charles Chambers Court

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 November 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  15. Exceptional Circumstances

    Benjamin Short Grove

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 November 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  16. Exceptional Circumstances

    Charles Chambers Court

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 06 May 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  17. Exceptional Circumstances

    Benjamin Short Grove

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 May 2022. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  18. Exceptional Circumstances

    Benjamin Short Grove

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 November 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  19. Assessment contact Performance Report

    Annie Green Court

    An assessment contact was conducted with this service on 07 January 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  20. Compliance update

    Charles Chambers Court

    Following an assessment contact conducted on 12 February 2020, the Commission made a decision that improvements have been made to the service to ensure that the Aged Care Quality Standards are complied with.

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  21. Assessment

    Annie Green Court

    Following a site audit the Commission made a decision on 06 November 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for three years until 26 November 2022.

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  22. Assessment

    Charles Chambers Court

    Following a site audit the Commission made a decision on 14 October 2019 that this service met five of the eight Aged Care Quality Standards. The service is re-accredited for two years until 06 November 2021.

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  23. Assessment

    Benjamin Short Grove

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 May 2021.

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  24. Assessment

    Benjamin Short Grove

    This is a new home and is accredited for one year until 25 May 2018. We made the decision on 25 May 2017.

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  25. Assessment

    Annie Green Court

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 26 November 2019.

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  26. Assessment

    Charles Chambers Court

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 November 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 06 November 2019. The reconsideration decision and audit report is attached.

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  27. Assessment

    Charles Chambers Court

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 06 November 2018.

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  28. Assessment

    Annie Green Court

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  29. Assessment

    Annie Green Court

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  30. Assessment

    Charles Chambers Court

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  31. Assessment

    Charles Chambers Court

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Regulatory actions

0 recorded

No regulatory actions recorded.