Crossley House Hostel Inc

active
ResidentialYarram & District Health ServiceSite ARCH-04644Service yarram & district health service::crossley house hostel inc::yarram::3971

Overview

Care typeResidential
Operational places30
RegionYarram (SA2)

Location

Yarram (SA2)

14 Nicol Street, YARRAM, VIC, 3971

Star ratings

Latest — May 2026

May 2023 — 4Aug 2023 — 4Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 5May 2026 — 44Overall
Compliance5
Quality measures2
Residents' experience4
Staffing5
Compared nationally2 services rated 111 services rated 22491 services rated 331,589 services rated 44128 services rated 55

Rated higher than 22% of 2,211 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645245
Feb 202655545
Oct 202544445
Aug 202544545
May 202544545
Jan 202544545
Nov 202444445
Jul 202444545
May 202444445
Feb 202444445
Dec 202344344
Aug 202343445
May 202343445

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
29 May 2023Accreditation decisionConsumer dignity and choiceCompliant
29 May 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
29 May 2023Accreditation decisionPersonal care and clinical careCompliant
29 May 2023Accreditation decisionServices and supports for daily livingCompliant
29 May 2023Accreditation decisionOrganisation’s service environmentCompliant
29 May 2023Accreditation decisionFeedback and complaintsCompliant
29 May 2023Accreditation decisionHuman resourcesCompliant
29 May 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

11 events

  1. Accreditation decision

    Prepared by S Byers

    Following a site audit conducted on 18 April 2023 to 20 April 2023, the Commission made a decision on 29 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 29 May 2026.

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  2. Site audit Performance Report

    A site audit was conducted with this service on 18 April 2023 to 20 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 23 August 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  4. Assessment contact Performance Report

    An assessment contact was conducted with this service on 08 October 2021 to 22 October 2021. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  5. Accreditation decision

    Following a site audit conducted on 09 December 2020 to 10 December 2020, the Commission made a decision on 23 February 2021 to re-accredit this service. The period of accreditation of the service will expire on 23 February 2023.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 July 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Site audit Performance Report

    A site audit was conducted with this service on 09 December 2020 to 10 December 2020. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  8. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 25 January 2021. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  9. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 July 2020.

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  10. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 25 July 2017.

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  11. Assessment
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Regulatory actions

0 recorded

No regulatory actions recorded.