Warralily Gardens

active
ResidentialWestern Residential Aged Care Pty LtdSite ARCH-05665Service western residential aged care pty ltd::warralily gardens::armstrong creek::3217

Overview

Care typeResidential
Operational places180
RegionCharlemont (SA2)

Location

Charlemont (SA2)

2-28 Freda Road, ARMSTRONG CREEK, VIC, 3217

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 3Feb 2024 — 3May 2024 — 3Jul 2024 — 3Nov 2024 — 3Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures3
Residents' experience4
Staffing2
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645342
Feb 202645442
Oct 202545342
Aug 202545442
May 202545342
Jan 202545442
Nov 202435531
Jul 202435531
May 202435531
Feb 202435531
Dec 202335531
Aug 202335521
May 202335521

Compliance findings

11 recorded

DateTypeRequirementSeverityFindingStatus
02 July 2024Assessment contact (performance assessment) – sitePersonal care and clinical careNot applicable
02 July 2024Assessment contact (performance assessment) – siteHuman resourcesNot applicable
02 July 2024Assessment contact (performance assessment) – siteOrganisational governanceNot applicable
30 May 2023Accreditation decisionServices and supports for daily livingCompliant
30 May 2023Accreditation decisionOrganisation’s service environmentCompliant
30 May 2023Accreditation decisionConsumer dignity and choiceCompliant
30 May 2023Accreditation decisionHuman resourcesCompliant
30 May 2023Accreditation decisionOrganisational governanceCompliant
30 May 2023Accreditation decisionFeedback and complaintsCompliant
30 May 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
30 May 2023Accreditation decisionPersonal care and clinical careCompliant

Accreditation & assessment timeline

9 events

  1. Assessment contact (performance assessment) – site

    Prepared by J. Cayabyab

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  2. Assessment contact Performance Report

    An assessment contact was conducted with this service on 04 June 2024. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  3. Assessment contact Performance Report

    An assessment contact was conducted with this service on 21 September 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

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  4. Accreditation decision

    Prepared by G. Hope-Simpson

    Following a site audit conducted on 18 April 2023 to 21 April 2023, the Commission made a decision on 30 May 2023 to re-accredit this service. The period of accreditation of the service will expire on 30 May 2026.

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  5. Site audit Performance Report

    A site audit was conducted with this service on 18 April 2023 to 21 April 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

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  6. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 15 August 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  7. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 01 February 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

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  8. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 August 2022.

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  9. Assessment

    This is a new home and is accredited for one year until 15 August 2019. We made the decision on 15 August 2018.

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Regulatory actions

0 recorded

No regulatory actions recorded.