Grange Residential Care Services

active
ResidentialWestern District Health ServiceSite ARCH-03924Service western district health service::grange residential care services::hamilton::3300

Overview

Care typeResidential
Operational places50
RegionHamilton (Vic.) (SA2)

Location

Hamilton (Vic.) (SA2)

19 Gray Street, HAMILTON, VIC, 3300

Star ratings

Latest — May 2026

May 2023 — 3Aug 2023 — 3Dec 2023 — 4Feb 2024 — 4May 2024 — 4Jul 2024 — 4Nov 2024 — 4Jan 2025 — 4May 2025 — 4Aug 2025 — 4Oct 2025 — 4Feb 2026 — 4May 2026 — 44Overall
Compliance5
Quality measures4
Residents' experience4
Staffing3
Compared nationally2 services rated 111 services rated 22491 services rated 331,588 services rated 44128 services rated 55

Rated higher than 22% of 2,210 rated services nationally.

Ratings over time (13 periods)
PeriodOverallComplianceQualityExperienceStaffing
May 202645443
Feb 202645543
Oct 202545343
Aug 202545535
May 202545534
Jan 202545333
Nov 202445333
Jul 202445433
May 202445434
Feb 202445433
Dec 202345333
Aug 202335324
May 202335423

Compliance findings

8 recorded

DateTypeRequirementSeverityFindingStatus
08 June 2023Accreditation decisionConsumer dignity and choiceCompliant
08 June 2023Accreditation decisionOngoing assessment and planning with consumersCompliant
08 June 2023Accreditation decisionPersonal care and clinical careCompliant
08 June 2023Accreditation decisionServices and supports for daily livingCompliant
08 June 2023Accreditation decisionOrganisation’s service environmentCompliant
08 June 2023Accreditation decisionFeedback and complaintsCompliant
08 June 2023Accreditation decisionHuman resourcesCompliant
08 June 2023Accreditation decisionOrganisational governanceCompliant

Accreditation & assessment timeline

9 events

  1. Accreditation decision

    Prepared by D McDonald

    Following a site audit conducted on 08 May 2023 to 10 May 2023, the Commission made a decision on 08 June 2023 to re-accredit this service. The period of accreditation of the service will expire on 08 June 2026.

    source ↗
  2. Site audit Performance Report

    A site audit was conducted with this service on 08 May 2023 to 10 May 2023. The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

    source ↗
  3. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 01 September 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  4. Exceptional Circumstances

    During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service 01 March 2023. The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

    source ↗
  5. Assessment

    Following an audit we decided that this service met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 September 2022.

    source ↗
  6. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 November 2018. This decision has been reconsidered and as a result the period of accreditation for this home will now expire on 01 September 2019. The reconsideration decision and audit report is attached.

    source ↗
  7. Assessment

    Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 01 November 2018.

    source ↗
  8. Assessment
    source ↗
  9. Assessment
    source ↗

Regulatory actions

0 recorded

No regulatory actions recorded.